<section>
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui, -apple-system, sans-serif; line-height:1.6; color:#333;">
    ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With decades of experience and a track record of excellence, we have proudly served businesses across various industries by ensuring efficient B2B collections and providing tailored debt recovery solutions. As the parent company, ARMStrong oversees Altus Receivables Management Group, Brown & Joseph, Paragon, SubroIQ, and NEIS – each a powerhouse offering specialized expertise in debt management and financial services. We are seeking to strengthen our team with talented professionals.
  </p>
</section>
<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:0 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">1st Party Collections</li>
    <li style="margin:8px 0;">3rd Party Collections</li>
    <li style="margin:8px 0;">Small Balance Collectors</li>
    <li style="margin:8px 0;">Mid Balance Collectors</li>
    <li style="margin:8px 0;">General Collectors</li>
    <li style="margin:8px 0;">Sales Agents</li>
  </ul>
</section>
<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:0 0 10px 0;">Benefits &amp; Perks</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;"><strong>Compensation:</strong> Positions start at $13 an hour and up (depending on position) with potential commission.</li>
    <li style="margin:8px 0;"><strong>Health Care Benefits:</strong> Minimal cost to employee for Medical, Dental, Vision and Supplemental Insurance coverage.</li>
    <li style="margin:8px 0;"><strong>Paid Time Off</strong></li>
    <li style="margin:8px 0;"><strong>Paid Holidays</strong></li>
    <li style="margin:8px 0;"><strong>401(k) plan</strong></li>
  </ul>
  <p style="font-family:system-ui, -apple-system, sans-serif; line-height:1.6; color:#333;">
    ARMStrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
  </p>
</section>

Collection Agents - Ongoing

<section>
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="line-height: 1.6; color: #333;">The <strong>First Party Debt Collector</strong> position at Radius Global Solutions involves initiating appropriate actions to collect past due balances from consumers. This fully remote role (equipment provided; employees must supply their own internet) requires excellent communication and negotiation skills to manage accounts, update records accurately, process payments, and resolve billing issues. The candidate must understand billing procedures, collection techniques (including skip tracing), and regulations such as the FDCPA. Background checks and drug screenings will be conducted, and the company is an equal opportunity employer welcoming applications from disabled and veteran candidates.</p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333; line-height: 1.6;">
    <li>Initiate appropriate actions to collect past due balances.</li>
    <li>Make inbound and outbound calls to consumers regarding delinquent accounts.</li>
    <li>Negotiate payment arrangements with consumers.</li>
    <li>Understand consumers’ reasons for delinquency and sources of payment.</li>
    <li>Accurately update accounts in the collection system.</li>
    <li>Make prompt, knowledge-based decisions to resolve issues related to unpaid accounts.</li>
    <li>Encourage timely debt payments.</li>
    <li>Process payments and resolve billing and customer credit issues.</li>
    <li>Update account status records and document collection efforts.</li>
    <li>Report on collection activity and accounts receivable status.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333; line-height: 1.6;">
    <li>High School Diploma or equivalent.</li>
    <li>Proven experience as a Collection Specialist or in a similar role.</li>
    <li>Knowledge of billing procedures and collection techniques (e.g., skip tracing).</li>
    <li>Familiarity with laws related to debt collection (e.g., FDCPA).</li>
    <li>Working knowledge of Microsoft Office and databases.</li>
    <li>Comfortable working with performance targets.</li>
    <li>Patience and ability to manage stress.</li>
    <li>Excellent communication skills (written and oral).</li>
    <li>Strong negotiation and problem-solving skills.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333; line-height: 1.6;">
    <li>1 year of customer service experience (preferred).</li>
    <li>2 years of debt collections experience (required).</li>
    <li>2 years of call center experience (required).</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;"><strong>Benefits &amp; Perks</strong></h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333; line-height: 1.6;">
    <li>Paid training</li>
    <li>Health insurance</li>
    <li>Dental insurance</li>
    <li>401(k) and 401(k) matching</li>
    <li>Life insurance</li>
    <li>Referral program</li>
    <li>Vision insurance</li>
  </ul>
</section>

1st Party Debt Collector

<section style="font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; margin: 0 auto; padding: 20px; color: #333;">
  <h2 style="color: #2c3e50; margin: 0 0 10px 0;">Position Overview</h2>
  <p style="margin: 10px 0;">
    This is a <strong>pro-bono volunteer position</strong>. JerseySTEM is looking for talented professionals across our departments to commit time and energy as long-term engagement for our mission to provide STEM education to underrepresented middle school girls. The Online Data Collection Team Member is responsible for online research, collection, and organization of information related to schools, colleges, or corporations depending on the project assigned.
  </p>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0; font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; color: #333;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Research information online</li>
    <li style="margin: 8px 0;">Copy information into spreadsheets</li>
    <li style="margin: 8px 0;">Verify, validate and submit</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0; font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; color: #333;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Genuine concern about/interest in solving the STEM education gender gap</li>
    <li style="margin: 8px 0;">Resourceful, can-do attitude</li>
    <li style="margin: 8px 0;">Familiarity with web browsers, Google, and Google Sheets</li>
  </ul>
</section>

DATA301: Online Data Collection Team Member

<section style="margin: 20px 0;">
  <h2 style="color: #34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="line-height:1.6; color:#333;">Credit Wise Recovery Solutions is seeking a <strong>Virtual Collections Specialist</strong> with 1+ years of 3rd party collections experience to work from home. In this role, you will communicate with patients, clients, and consumers to resolve unpaid accounts while maintaining accurate records. You will use our provided software, training, and management support to shape your own <strong>compensation</strong> and achieve limitless earning potential.</p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin:20px 0;">
  <h2 style="color: #34495e; font-size:1.2em; margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Communicate with patients, clients, and consumers to bring resolution to unpaid accounts.</li>
    <li style="margin:8px 0;">Provide thorough, efficient, and accurate updates on computer files for each call made.</li>
    <li style="margin:8px 0;">Process all correspondences in adherence to the Fair Debt Collection Practices Act (FDCPA).</li>
    <li style="margin:8px 0;">Maintain up-to-date knowledge of company policies and functional areas.</li>
    <li style="margin:8px 0;">Offer feedback and recommendations to management for process and efficiency improvements.</li>
    <li style="margin:8px 0;">Perform additional duties as requested by management.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin:20px 0;">
  <h2 style="color: #34495e; font-size:1.2em; margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">High school diploma or General Educational Development (GED) Certificate</li>
    <li style="margin:8px 0;">Knowledge and understanding of company policies and the Fair Debt Collection Practices Act (FDCPA)</li>
    <li style="margin:8px 0;">Ability to maintain the highest level of confidentiality</li>
    <li style="margin:8px 0;">Proficient personal computer skills</li>
    <li style="margin:8px 0;">Excellent interpersonal, written, and oral communication skills</li>
    <li style="margin:8px 0;">Ability to work in a team-focused environment and effectively multi-task</li>
    <li style="margin:8px 0;">Strong organizational skills with the ability to prioritize work</li>
    <li style="margin:8px 0;">Flexibility to adapt to variable work scheduling</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin:20px 0;">
  <h2 style="color: #34495e; font-size:1.2em; margin:20px 0 10px 0;">Benefits &amp; Perks</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;"><strong>Lucrative bonus structure</strong> paid bi-weekly</li>
    <li style="margin:8px 0;">Access to an integrated collections engine database</li>
    <li style="margin:8px 0;">Provided softphone communicator</li>
    <li style="margin:8px 0;">No additional cost for provided software, training, and management support</li>
  </ul>
</section>

Collection Agent

<section>
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="line-height: 1.6; color: #333;">We are seeking a responsible and reliable Field Data Collector for a short-term project (3–6 months) to capture high-quality images of streets, main points of interest, and public areas using vehicles equipped with 360° cameras. You will follow assigned routes in commercial districts and historical sites, sometimes revisiting areas to ensure optimal imaging quality. You must be familiar with local traffic trends and possess excellent driving and communication skills. This role is offered by innovative field data collection companies from New York and Europe.</p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333;">
    <li style="margin: 8px 0;">Operate a vehicle equipped with a 360° camera system to capture images of streets and public areas.</li>
    <li style="margin: 8px 0;">Follow specific routes focusing on commercial districts and historical sites, ensuring comprehensive data capture.</li>
    <li style="margin: 8px 0;">Repeat visits to areas as needed due to weather conditions to achieve the best quality imaging.</li>
    <li style="margin: 8px 0;">Maintain safe driving practices and adhere to traffic regulations at all times.</li>
    <li style="margin: 8px 0;">Timely communicate and report collected data using digital tools such as Gmail, Google Forms, and Google Meet.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333;">
    <li style="margin: 8px 0;">Valid Driver License with a minimum of 1–2 years of driving experience and a clean driving record.</li>
    <li style="margin: 8px 0;">Must have a private, monitored parking space for the corporate vehicle.</li>
    <li style="margin: 8px 0;">Must be authorized to work in the US and successfully pass background checks (criminal and driving record).</li>
    <li style="margin: 8px 0;">Excellent driving skills and a strong understanding of local traffic trends and routes.</li>
    <li style="margin: 8px 0;">Strong communication and reporting skills with basic computer proficiency and tech savvy (smartphone, Gmail, Google Forms, Google Meet).</li>
    <li style="margin: 8px 0;">High level of responsibility, self-motivation, and attention to detail.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333;">
    <li style="margin: 8px 0;">General car knowledge is a plus.</li>
    <li style="margin: 8px 0;">Familiarity with field data collection processes and mapping technology.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;"><b>Benefits & Perks</b></h2>
  <ul style="padding-left: 20px; margin: 10px 0; color: #333;">
    <li style="margin: 8px 0;"><b>Schedule:</b> Monday–Friday, 8 hours/day (40 hours per week) with potential weekend work during weather downtime.</li>
    <li style="margin: 8px 0;">Opportunity to gain experience with cutting-edge mapping and data collection technology.</li>
    <li style="margin: 8px 0;">Work with innovative field data collection teams across North America and Europe.</li>
  </ul>
</section>

Data collector / Driver in Chattanooga, TN

<section style="margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;color:#333;">The Specialist, Collections at Sallie Mae is responsible for performing collection activities to recover losses from assigned accounts. This role focuses on delivering a world-class customer experience while engaging with customers to secure commitments for payments on past due accounts. The position requires effective communication, empathy, and negotiation skills to build meaningful relationships with customers and understand their financial situations.</p>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Perform collection activities to recover losses from assigned accounts.</li>
    <li style="margin:8px 0;">Deliver a world-class customer experience while gaining commitments from customers to make payments on their past due accounts.</li>
    <li style="margin:8px 0;">Initiate contact with customers via telephone through inbound and outbound calls.</li>
    <li style="margin:8px 0;">Document all activities including communication records, payments, and repayment option enrollments.</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">High school diploma or GED required; some college coursework in business-related fields preferred.</li>
    <li style="margin:8px 0;">Experience in customer service and/or collections-related roles.</li>
    <li style="margin:8px 0;">Ability to demonstrate empathy while being assertive to achieve required outcomes.</li>
    <li style="margin:8px 0;">Strong interpersonal, communication, and listening skills.</li>
    <li style="margin:8px 0;">Excellent negotiating, probing, influencing, and resourcefulness skills.</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Some college education preferred.</li>
    <li style="margin:8px 0;">Experience with Microsoft Office Suite.</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;"><strong>Benefits &amp; Perks</strong></h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Wellness program</li>
    <li style="margin:8px 0;">Paid parental leave</li>
    <li style="margin:8px 0;">Disability insurance</li>
    <li style="margin:8px 0;">Health insurance</li>
    <li style="margin:8px 0;">Dental insurance</li>
    <li style="margin:8px 0;">Tuition reimbursement</li>
    <li style="margin:8px 0;">Paid time off</li>
    <li style="margin:8px 0;">Work from home options</li>
    <li style="margin:8px 0;">Employee assistance program</li>
    <li style="margin:8px 0;">Vision insurance</li>
    <li style="margin:8px 0;">401(k) matching</li>
    <li style="margin:8px 0;">Volunteer time off</li>
    <li style="margin:8px 0;">Life insurance</li>
    <li style="margin:8px 0;">Pet insurance</li>
  </ul>
</section>

Specialist, Collections

<section>
  <h2 style="color:#2c3e50; margin:0 0 10px 0; font-family:system-ui,-apple-system,sans-serif;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333;">At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve care delivery around the world. Labcorp is seeking a <strong>Client Collections Specialist</strong> to join our Revenue Cycle Management team. In this remote role, you will work with physician offices, hospital laboratories, attorneys, and internal customers to provide product education, offer payment plan agreements and settlements, and ensure a world-class customer experience while reducing aging accounts receivable balances over 60 days.</p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0; font-family:system-ui,-apple-system,sans-serif;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0; font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333;">
    <li>Follow SOPs to reduce aging AR balances over 60 days.</li>
    <li>Outreach to customers via phone, email, and/or letters.</li>
    <li>Handle sensitive information in a confidential manner.</li>
    <li>Prepare updates on resolution status for various levels of leadership.</li>
    <li>Document all activities/attempts to reduce balances.</li>
    <li>Prepare placement packages for outside attorneys for potential litigation.</li>
    <li>Communicate with operations management, physicians, attorneys, and internal customers.</li>
    <li>Utilize tools to obtain better billing information.</li>
    <li>Research and evaluate complex projects to identify and measure financial implications, and determine areas for improvement and education.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0; font-family:system-ui,-apple-system,sans-serif;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0; font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333;">
    <li>High School Diploma or equivalent.</li>
    <li><strong>REMOTE WORK:</strong> Must have a dedicated, quiet work-from-home space with no distractions.</li>
    <li>Ability to manage time and tasks independently while maintaining productivity.</li>
    <li>Previous medical and/or call center experience is a plus.</li>
    <li>Proficiency in Microsoft Office products (Excel experience is a plus).</li>
    <li>Strong critical thinking skills with a basic understanding of medical and computer concepts.</li>
    <li>Ability to compile and organize data effectively.</li>
    <li>Internet download speed of at least 50 megabytes per second.</li>
    <li>No satellite internet service.</li>
    <li>Ability to connect equipment to a router/modem via Ethernet cord (Wi-Fi, mobile routers, or mobile hotspots are not acceptable).</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0; font-family:system-ui,-apple-system,sans-serif;">Compensation</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333;"><strong>Compensation:</strong> $15.25 - $21.00 per hour, or State/Local minimum wage, whichever is higher.</p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0; font-family:system-ui,-apple-system,sans-serif;">Benefits &amp; Perks</h2>
  <ul style="padding-left:20px; margin:10px 0; font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333;">
    <li><strong>Work from home opportunity!</strong></li>
    <li><strong>Generous paid time off!</strong></li>
    <li><strong>Medical, Vision, and Dental Insurance Options!</strong></li>
    <li><strong>Flexible Spending Accounts!</strong></li>
    <li><strong>401(k) and Employee Stock Purchase Plans!</strong></li>
    <li><strong>No Charge Lab Testing!</strong></li>
    <li><strong>Fitness Reimbursement Program!</strong></li>
    <li>And many more incentives!</li>
  </ul>
</section>

Collection Specialist- Remote

<section style="font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; color: #333;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="margin: 0;">
    Location: Saint Petersburg - Hybrid Role. Schedule: No evenings or weekends. <br>
    D &amp; A Services is an experienced debt collection agency established in 2010 and committed to delivering excellent service to its clients and customers. We are seeking a highly motivated and results-driven individual to join our team as a Debt Collector. In this role, you will manage and collect outstanding debts while maintaining professional relationships with debtors and ensuring adherence to relevant regulations such as the FDCPA.
    This position offers <strong>compensation</strong> with a base pay between <strong>$17.00 and $23.00 per hour</strong> and includes an attractive benefits package along with an <strong>uncapped bonus structure</strong> that rewards top performers.
  </p>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Manage and collect outstanding debts through proactive phone calls.</li>
    <li style="margin: 8px 0;">Initiate contact with debtors to discuss outstanding balances, negotiate payment plans, and offer alternative repayment solutions.</li>
    <li style="margin: 8px 0;">Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.</li>
    <li style="margin: 8px 0;">Maintain accurate records of communications, payment arrangements, and settlements.</li>
    <li style="margin: 8px 0;">Conduct research on debtors’ financial situations and credit histories to develop effective collection strategies.</li>
    <li style="margin: 8px 0;">Handle debtor inquiries and resolve disputes in a timely and professional manner.</li>
    <li style="margin: 8px 0;">Prepare regular reports on debt collection activities, including outstanding balances and collection performance.</li>
    <li style="margin: 8px 0;">Review and enhance existing collection processes to improve efficiency and effectiveness.</li>
    <li style="margin: 8px 0;">Collaborate with management to resolve complex collection cases.</li>
    <li style="margin: 8px 0;">Provide exceptional customer service by addressing debtor concerns with professionalism and empathy.</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;"><strong>Education:</strong> High school diploma or equivalent.</li>
    <li style="margin: 8px 0;"><strong>Experience:</strong> Proven experience as a Debt Collector in a third-party environment with a track record of meeting collection targets.</li>
    <li style="margin: 8px 0;"><strong>Knowledge:</strong> Solid understanding of debt collection laws and best practices, including the FDCPA.</li>
    <li style="margin: 8px 0;"><strong>Communication:</strong> Excellent verbal and written communication skills with effective negotiation abilities.</li>
    <li style="margin: 8px 0;"><strong>Organization:</strong> Strong organizational and time management skills to efficiently handle multiple accounts.</li>
    <li style="margin: 8px 0;"><strong>Analytical Skills:</strong> Ability to analyze financial information and develop appropriate collection strategies.</li>
    <li style="margin: 8px 0;"><strong>Relationship Building:</strong> Proven ability to build and maintain professional relationships with debtors.</li>
    <li style="margin: 8px 0;"><strong>Computer Skills:</strong> Proficiency in debt collection software, MS Office, and CRM tools.</li>
    <li style="margin: 8px 0;"><strong>Ethical Conduct:</strong> High level of integrity and discretion in all collection activities.</li>
    <li style="margin: 8px 0;"><strong>Resilience:</strong> Strong problem-solving skills and composure in challenging situations.</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Benefits &amp; Perks</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;"><strong>401(k) plan</strong></li>
    <li style="margin: 8px 0;">BC/BS medical, dental, and vision coverage</li>
    <li style="margin: 8px 0;">CASUAL DRESS CODE</li>
    <li style="margin: 8px 0;"><strong>Uncapped bonus structure</strong> that rewards top producers with large bonus checks</li>
  </ul>
</section>

Debt Collector

<section style="margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; color: #333;">
    This is a Full Remote opportunity offered by Genpact, a global professional services firm with over 125,000 professionals across 30+ countries. In the role of Accounts Receivable – Collections – Process Associate – Spanish, you will process customer invoices, credit notes, and payments while managing accounts receivable communications. The position requires a C1 proficiency in both German and English and a basic understanding of accounting. Primary location: Romania – Iasi. 
  </p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Booking of incoming payments including bank statements and remittance advices</li>
    <li style="margin: 8px 0;">Processing credit notes</li>
    <li style="margin: 8px 0;">Maintaining customer master data including new customer set-up and changes</li>
    <li style="margin: 8px 0;">Handling unapplied cash by investigating unidentified payments and reconciling month-end cash collections</li>
    <li style="margin: 8px 0;">Coordinating query resolution and dispute management through verbal and written communication with clients and related departments</li>
    <li style="margin: 8px 0;">Issuing, checking, and sending dunning/collection letters</li>
    <li style="margin: 8px 0;">Learning and contributing to the improvement of operating procedures by flagging unsolved or unclear issues</li>
    <li style="margin: 8px 0;">Applying country-specific knowledge of taxation (VAT and CIT) and accounting rules during country-to-country transitions</li>
    <li style="margin: 8px 0;">Graduating the dedicated training plan and, when necessary, training other team members on daily tasks</li>
    <li style="margin: 8px 0;">Periodically updating the working procedures</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">University graduate (economic studies are an advantage)</li>
    <li style="margin: 8px 0;">Basic accounting knowledge</li>
    <li style="margin: 8px 0;">Relevant experience in a similar field</li>
    <li style="margin: 8px 0;">Experience with an ERP system is a plus</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Organized personality with attention to detail and strong customer orientation</li>
    <li style="margin: 8px 0;">Ability to manage one-on-one client interactions via emails and calls</li>
    <li style="margin: 8px 0;">Energetic and self-motivated with the ability to work independently as well as part of a team</li>
    <li style="margin: 8px 0;">Strong, logical problem-solving skills</li>
    <li style="margin: 8px 0;">Excellent communication and learning ability</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Benefits & Perks</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;"><strong>Attractive salary</strong></li>
    <li style="margin: 8px 0;">Stable employment contract</li>
    <li style="margin: 8px 0;">Opportunity to work in a multicultural and diverse environment with colleagues from over 30 countries</li>
    <li style="margin: 8px 0;"><strong>Professional trainings and excellent career development opportunities</strong></li>
    <li style="margin: 8px 0;">Free access to an award-winning learning platform</li>
    <li style="margin: 8px 0;"><strong>Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days, and partner discounts</strong></li>
  </ul>
</section>

Accounts Receivable - Collections – Process Associate – Spanish - Remote EMEA/EU*-HIG020464

<section>
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;color:#333;margin:0;">
    Join Oyster’s global team as a Senior Credit &amp; Collections Specialist. Based remotely within ±5 UTC, you will be a key contributor in our Treasury team – managing cash collections, advising management on key accounts, and implementing effective credit and collections strategies. At Oyster, we empower brilliant talent worldwide to work remotely while making a significant impact on global employment.
  </p>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Conduct weekly account reviews with credit &amp; collection specialists to identify key accounts.</li>
    <li style="margin:8px 0;">Consult and advise management on the account status and escalations for key accounts.</li>
    <li style="margin:8px 0;">Identify uncollectible accounts, inform management of revenue risks or anomalies, and assist with bad debt write-offs.</li>
    <li style="margin:8px 0;">Assist credit &amp; collection specialists with escalation forms, internal legal documentation, and payment plans as needed.</li>
    <li style="margin:8px 0;">Monitor outstanding collection activity to identify problem areas and improve processes.</li>
    <li style="margin:8px 0;">Develop and administer effective credit and collections strategies and initiatives.</li>
    <li style="margin:8px 0;">Utilize internal resources to support credit and collections objectives.</li>
    <li style="margin:8px 0;">Generate reports and analyses to manage past due accounts effectively.</li>
    <li style="margin:8px 0;">Create and maintain relationships with collections resources, participating in settlement negotiations and post-placement activities.</li>
    <li style="margin:8px 0;">Manage bankrupt accounts, post-petition issues, and the processing of bankruptcy-related documents.</li>
    <li style="margin:8px 0;">Collaborate with other business units as necessary.</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">2 to 3 years of accounts receivable and collections experience</li>
    <li style="margin:8px 0;">Good customer relationship skills for managing diverse customer interactions</li>
    <li style="margin:8px 0;">Proven track record of identifying risks and reducing AR aging balance</li>
    <li style="margin:8px 0;">Strong Excel and/or Google Sheets experience</li>
    <li style="margin:8px 0;">Ability to work in a fast-paced environment</li>
    <li style="margin:8px 0;">Problem solver with the ability to work independently</li>
    <li style="margin:8px 0;">Thrives in a team environment</li>
    <li style="margin:8px 0;">Excellent written and verbal communication skills</li>
    <li style="margin:8px 0;">A reliable home internet connection</li>
    <li style="margin:8px 0;">Fluent English language skills</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Degree in accounting, finance, or a related field (<b>a plus</b>)</li>
    <li style="margin:8px 0;">Experience with Looker or other BI tools (<b>a plus</b>)</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;"><b>Benefits &amp; Perks</b></h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;"><b>Work from anywhere</b>: Oyster is a borderless, HQ-less company where your work gets done on your terms.</li>
    <li style="margin:8px 0;"><b>Paid time off</b>: Enjoy 40 days off each year, including public/bank holidays and vacation leave.</li>
    <li style="margin:8px 0;"><b>Mental health support</b>: Access Plumm, a mental well-being service dedicated to supporting your mental health.</li>
    <li style="margin:8px 0;"><b>Wellbeing allowance</b>: Receive a monthly top-up to your Juno wallet for anything that helps you perform at your best.</li>
    <li style="margin:8px 0;"><b>Flexible parental leave</b>: Benefit from a minimum of three months of paid parental leave with job security.</li>
    <li style="margin:8px 0;"><b>WFH stipend</b>: Get a $3000 stipend to equip your home office, ensuring you have the necessary tools to succeed.</li>
  </ul>
</section>

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