<section>
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui, -apple-system, sans-serif; line-height:1.6; color:#333;">
    At Rhone, a performance‐driven apparel brand founded in 2014 by Nate and Ben Checketts, we inspire progress by championing a “Forever Forward” mindset. The Support Desk Technician is the first line of technical support for our corporate office, remote employees, and retail store locations. In this role, you will troubleshoot technology issues, assist with new store technology deployments, and ensure smooth IT operations—all while delivering excellent customer service.
  </p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Act as the first point of contact for IT support requests for corporate, remote, and retail employees.</li>
    <li style="margin:8px 0;">Provide technical assistance for hardware, software, networking, and peripheral devices.</li>
    <li style="margin:8px 0;">Respond to and resolve support tickets in a timely manner, escalating issues as needed.</li>
    <li style="margin:8px 0;">Assist in troubleshooting Point of Sale (POS) systems, back-office applications, and store networks/hardware.</li>
    <li style="margin:8px 0;">Support the deployment and configuration of technology for new store openings, remodels, and relocations.</li>
    <li style="margin:8px 0;">Set up and maintain workstations, mobile devices, and store IT equipment.</li>
    <li style="margin:8px 0;">Document common issues and solutions to contribute to the IT knowledge base.</li>
    <li style="margin:8px 0;">Maintain accurate inventory of IT equipment.</li>
    <li style="margin:8px 0;">Assist in IT onboarding by setting up workstations and providing basic IT orientation.</li>
    <li style="margin:8px 0;">Monitor IT systems and report potential issues to the Technical Support Specialist.</li>
    <li style="margin:8px 0;">Perform routine maintenance on hardware such as computers, printers, and POS devices.</li>
    <li style="margin:8px 0;">Assist in managing software licenses and user access, including troubleshooting SaaS platforms.</li>
    <li style="margin:8px 0;">Follow IT policies and procedures to ensure security and compliance standards are met.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">1-2 years of experience in an IT support or Support Desk role, preferably in a retail or consumer product environment.</li>
    <li style="margin:8px 0;">Basic understanding of IT hardware, software, and networking concepts.</li>
    <li style="margin:8px 0;">Experience troubleshooting Windows, macOS, and mobile devices.</li>
    <li style="margin:8px 0;">Strong customer service skills with the ability to explain technical concepts to non-technical users.</li>
    <li style="margin:8px 0;">Willingness to learn and adapt to new tools, technologies, and processes.</li>
    <li style="margin:8px 0;">Organizational skills with a keen attention to detail and the ability to prioritize tasks effectively.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Familiarity with Point of Sale (POS) systems and related technologies.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Benefits & Perks</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Competitive <strong>Compensation</strong> &amp; Bonus Plan.</li>
    <li style="margin:8px 0;"><strong>Access to healthcare</strong> including medical, dental, vision, and ancillary benefits.</li>
    <li style="margin:8px 0;">10 Company Holidays Annually.</li>
    <li style="margin:8px 0;">Discretionary Time Off Policy.</li>
    <li style="margin:8px 0;">Advancement Opportunities.</li>
    <li style="margin:8px 0;">Discount on clothing plus semi-annual gift card allotment.</li>
  </ul>
</section>

Support Desk Technician

<section style="margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui, -apple-system, sans-serif; line-height:1.6; color:#333;">
    American Info Systems, LLC (AIS) is a full‐service technology firm specializing in strategic planning, execution, and support of IT for enterprise, financial, medical, and legal practices. In this role, the Helpdesk/Desktop Level I/II Technician will provide technical assistance and support for computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and implement appropriate solutions. Responsibilities include handling end user requests remotely—with potential emergency dispatch—and leveraging your <strong>Junior Cloud Engineering/System Administration</strong> experience with Azure and Office 365. <br>
    <br>
    Location: Iselin, New Jersey (occasional NY trips) <br>
    Schedule: Monday – Friday 8:30AM – 5:30PM <br>
    <strong>Compensation:</strong> Please provide compensation requirements.
  </p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Adhere to scheduled days/hours (Monday-Friday 8:30AM - 5:30PM) with occasional overtime, which is paid after 40 hours per week.</li>
    <li style="margin:8px 0;">Support both End Client environments and AIS office personnel while promoting a professional IT image.</li>
    <li style="margin:8px 0;">Provide technical assistance and support for computer systems, software, and hardware issues, including answering phone queries, logging requests, and following up to ensure resolution; escalate unresolved issues to the Engineering staff.</li>
    <li style="margin:8px 0;">Document procedures and develop training materials for both technical staff and end users to promote effective use of technology.</li>
    <li style="margin:8px 0;">Diagnose and resolve technical issues by remotely accessing end user workstations, running diagnostics, troubleshooting Microsoft Office, Windows, Remote Access, LAN, WAN, firewalls, and VPN systems.</li>
    <li style="margin:8px 0;">Perform maintenance on computer systems by installing, modifying, repairing hardware and software, patching systems, and cleaning up systems as necessary.</li>
    <li style="margin:8px 0;">Monitor system trends to identify and eliminate recurring problems.</li>
    <li style="margin:8px 0;">Manage inventory by monitoring levels, processing purchasing orders, recording purchases, and reconciling stock with computer-generated reports.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Proven experience as a Helpdesk/Desktop Technician with a strong focus on technical troubleshooting and support.</li>
    <li style="margin:8px 0;"><strong>Junior Cloud Engineering/System Administration</strong> experience, specifically with Azure and Office 365, is essential.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Benefits & Perks</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Full-time position with <strong>Benefits</strong></li>
    <li style="margin:8px 0;">Standard work schedule: Monday – Friday 8:30AM – 5:30PM</li>
    <li style="margin:8px 0;">Paid overtime after 40 hours per week</li>
    <li style="margin:8px 0;">Opportunity to work in a dynamic team environment supporting a broad range of IT services</li>
  </ul>
</section>

Helpdesk/Desktop Level I/II Technician

<section style="margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;margin:0 0 10px 0;color:#333;">
    Our client is looking for a dynamic individual ready to join our team as a <b>Service Desk Engineer</b> in <b>Stamford Ct</b>. We will be building out a new environment with <b>state-of-the-art technology</b>.
  </p>
</section>
<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.</li>
    <li style="margin:8px 0;">Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).</li>
    <li style="margin:8px 0;">Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.</li>
    <li style="margin:8px 0;">Create and manage detailed logs of incidents and requests, identifying trends.</li>
    <li style="margin:8px 0;">Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.</li>
    <li style="margin:8px 0;">Building and deploying PCs and laptops.</li>
  </ul>
</section>

Help Desk Specialist - Perm

<section style="margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;color:#333;">
    PrimeRx, the go-to pharmacy management software, is seeking a <strong>Pharmacy Application Tech Support L1</strong> to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional &amp; National Chain, Hospital &amp; Health System pharmacy customers throughout the U.S. and beyond. In this role, you will support our pharmacy management software, services, APP, API Interface offerings, and hardware and network needs via phone, email, chat, web meeting, and other communication channels. PrimeRx™ powers thousands of pharmacy operations.
  </p>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;color:#333;">
    Mission: To provide our customers with innovative Pharmacy Management Solutions that meet their unique needs. Our company motto: <strong>"Software without Limits"</strong>.
  </p>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;color:#333;">
    Vision: To lead the Pharmacy Management Software industry with innovative solutions that allow pharmacies to better serve their patients with the highest efficiency and functionality.
  </p>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;color:#333;">
    Values: Innovation, Reliability &amp; Customer Service.
  </p>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:0 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.</li>
    <li style="margin:8px 0;">Demonstrate strong communication skills (written and verbal) through internal and external email, chat, web meetings, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.</li>
    <li style="margin:8px 0;">Proactively engage clients to address inquiries with timely and effective solutions, ensuring exceptional customer satisfaction while meeting KPIs (95% First-Call Resolution) and SLAs (90% of calls answered/responded to within 60 seconds).</li>
    <li style="margin:8px 0;">Resolve routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions related to Prime branded products, services, APPs, and Interfaces.</li>
    <li style="margin:8px 0;">Execute effective Root Cause Analysis escalations in collaboration with the Support Service Manager and Subject Matter Experts to ensure optimal ticket resolution.</li>
  </ul>
</section>

<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:0 0 10px 0;"><strong>Benefits &amp; Perks</strong></h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Refreshments &amp; Dining - HQ</li>
    <li style="margin:8px 0;"><strong>Medical Insurance</strong></li>
    <li style="margin:8px 0;"><strong>Dental Insurance</strong></li>
    <li style="margin:8px 0;"><strong>Vision Insurance</strong></li>
    <li style="margin:8px 0;"><strong>401k Safeharbor plan, match up to 4%</strong></li>
    <li style="margin:8px 0;">HSA/FSA/Commuter</li>
    <li style="margin:8px 0;">Paid STD/Life</li>
    <li style="margin:8px 0;">Employee discount program</li>
    <li style="margin:8px 0;">Employee assistance program</li>
    <li style="margin:8px 0;">Spring Health - mental well-being program</li>
    <li style="margin:8px 0;">Paid Paternity Leave</li>
  </ul>
</section>

Technical Support Analyst, Level 1

<section style="margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="line-height: 1.6; color: #333; margin: 0 0 10px 0;">Gophermods is hiring an Entry-Level IT Technician for our device repair and customer support teams. Based in Minneapolis, MN (1624 New Brighton Blvd.) and New Brighton, MN (711 5th St SW, Suite 400), this role offers <strong>Full-Time &amp; Part-Time</strong> opportunities. You’ll receive paid, hands-on training, tools, and mentorship — with a clear path toward industry certifications like <strong>CompTIA A+</strong>, <strong>Network+</strong>, and <strong>Security+</strong> — to help launch your IT career.</p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Diagnose and repair smartphones, tablets, laptops, and gaming consoles (training provided)</li>
    <li style="margin: 8px 0;">Deliver outstanding customer service and tech support in person, via phone, and over email</li>
    <li style="margin: 8px 0;">Perform troubleshooting and adhere to repair procedures and safety protocols</li>
    <li style="margin: 8px 0;">Maintain accurate documentation and case notes in repair systems</li>
    <li style="margin: 8px 0;">Support education and business clients with device preparation and bulk repair projects</li>
    <li style="margin: 8px 0;">Keep the workspace organized and contribute to overall store operations</li>
    <li style="margin: 8px 0;">Collaborate with team members to improve repair processes and workflows</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Passionate about technology and eager to learn new skills</li>
    <li style="margin: 8px 0;">Reliable, detail-oriented, and organized</li>
    <li style="margin: 8px 0;">Excellent communication and interpersonal skills</li>
    <li style="margin: 8px 0;">Able to lift up to 30 lbs and perform manual repair work</li>
    <li style="margin: 8px 0;">Comfortable working in a fast-paced, team-based environment</li>
    <li style="margin: 8px 0;">Available Monday to Friday with flexible scheduling</li>
    <li style="margin: 8px 0;">No prior tech repair experience required; experience in retail, customer service, or tech support is a plus</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Benefits &amp; Perks</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;"><strong>Starting Pay:</strong> $16–$21 per hour, based on experience</li>
    <li style="margin: 8px 0;"><strong>Bonuses:</strong> Performance-based bonuses &amp; commissions</li>
    <li style="margin: 8px 0;"><strong>Annual Raises:</strong> Up to 8% increases based on performance</li>
    <li style="margin: 8px 0;"><strong>Paid Time Off (PTO):</strong> Two weeks paid vacation per year plus two weeks unpaid</li>
    <li style="margin: 8px 0;"><strong>Health Benefits:</strong> Medical, dental, and vision insurance (50% employer-covered)</li>
    <li style="margin: 8px 0;"><strong>401(k):</strong> Retirement plan with 4% employer match</li>
    <li style="margin: 8px 0;"><strong>Disability Insurance:</strong> Short- and long-term coverage included</li>
    <li style="margin: 8px 0;"><strong>Flexible Scheduling:</strong> No nights or weekends</li>
    <li style="margin: 8px 0;"><strong>Professional Development:</strong> Career growth, internal promotions, and leadership training</li>
  </ul>
</section>

Entry-Level IT Technician  Apple / Tech Device Repair

<section>
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="line-height: 1.6; color: #333;">At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds. Algolia’s search API powers thousands of customers in over 100 countries, handling billions of search queries monthly. The Junior Developer Support Engineer role is critical – you will be the first point of contact for customers needing technical assistance as they implement Algolia’s solutions on web and mobile platforms. Based in the Eastern or Central time zones, you’ll work closely with customer success, product, and engineering teams to solve complex technical challenges. This role offers a <strong>competitive annual base salary of $67,000—$96,500 USD</strong> as part of our Total Rewards philosophy, along with a flexible, high-trust work environment.</p>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Handle technical requests via web and email support channels.</li>
    <li style="margin: 8px 0;">Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve technical obstacles.</li>
    <li style="margin: 8px 0;">Submit bug reports to the Engineering team for issues requiring attention.</li>
    <li style="margin: 8px 0;">Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert within the support team.</li>
    <li style="margin: 8px 0;">Contribute to both internal and external knowledge bases.</li>
    <li style="margin: 8px 0;">Participate in internal projects to improve processes and tools.</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Ability to work in the Eastern Time zone.</li>
    <li style="margin: 8px 0;">Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.</li>
    <li style="margin: 8px 0;">Experience with web development, REST APIs, and database management.</li>
    <li style="margin: 8px 0;">Experience in technical customer support, ideally supporting SaaS enterprise software.</li>
    <li style="margin: 8px 0;">Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python.</li>
    <li style="margin: 8px 0;">Ability to handle and prioritize a portfolio of tickets at various stages of resolution.</li>
    <li style="margin: 8px 0;">Excellent spoken and written English skills.</li>
    <li style="margin: 8px 0;">Willingness to participate in an on-call rotation.</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Basic familiarity with iOS and Android platforms.</li>
    <li style="margin: 8px 0;">Experience supporting open-source projects and their GitHub communities.</li>
    <li style="margin: 8px 0;">Experience with Shopify or Magento.</li>
  </ul>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;"><strong>Benefits & Perks</strong></h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;"><strong>Flexible Workplace:</strong> Embrace a high-trust environment with remote work options and autonomy in choosing your work location and schedule.</li>
    <li style="margin: 8px 0;"><strong>Global Connectivity:</strong> Engage with colleagues in our offices across San Francisco, NYC, Paris, London, Sydney, and Bucharest, with opportunities for in-person connections.</li>
    <li style="margin: 8px 0;"><strong>Inclusive Culture:</strong> Join a diverse team that values trust, candor, and genuine care for our employees and customers.</li>
  </ul>
</section>

Junior Developer Support Engineer

<section style="margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; color: #333;">
    Our client is a well-known <b>healthcare</b> company with offices in Yonkers. They are looking for an <b>Entry Level Computer Support Assistant</b> to support the <b>Help Desk Support Specialists</b> in providing technical assistance related to computer systems, hardware, and software. In this role, you will be responsible for answering queries and addressing system and user issues in a timely and professional manner, as well as training users on basic system and computer functions.
  </p>
</section>
<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Support the Help Desk Support Specialists in providing technical assistance.</li>
    <li style="margin: 8px 0;">Answer queries and address system and user issues promptly and professionally.</li>
    <li style="margin: 8px 0;">Train users on basic system and computer functions.</li>
  </ul>
</section>

Entry-Level IT Helpdesk Support Assistant

<section style="font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333;">
  <h2 style="color:#2c3e50; margin:0 0 10px 0;">Position Overview</h2>
  <p style="margin:0 0 10px 0;">Brooklyn Law School, founded in 1901, is a distinguished institution located in Downtown Brooklyn, New York. The Law School is searching for a <strong>Support Desk Technician</strong> to join its Office of Information Technology. Reporting to the Technology Support Manager and Trainer, this <strong>Full-time, Non-Exempt</strong> position offers a competitive <strong>Compensation:</strong> $32.967 - $35.714. The role provides frontline technical support to faculty, staff, and students while offering opportunities to develop practical skills in a dynamic higher education environment.</p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Provide first-level technical support for desktop hardware, software, peripherals, and operating systems by diagnosing and resolving issues.</li>
    <li style="margin:8px 0;">Install and configure desktops and laptops with company software (Windows OS, MS Office, ERP system).</li>
    <li style="margin:8px 0;">Escalate complex technical problems to senior staff or system administrators for resolution.</li>
    <li style="margin:8px 0;">Assist users with troubleshooting, software installations, system configurations, and account management.</li>
    <li style="margin:8px 0;">Follow SLA guidelines and report progress, achievements, statistics, and improvement plans to upper management.</li>
    <li style="margin:8px 0;">Train users on desktop applications, tools, and best practices to improve productivity.</li>
    <li style="margin:8px 0;">Administer desktop systems including software updates, patches, antivirus management, and backups to ensure security.</li>
    <li style="margin:8px 0;">Conduct routine maintenance such as hardware upgrades, repairs, and replacements.</li>
    <li style="margin:8px 0;">Manage desktop inventory including tracking assets, procurement, and disposal to maintain compliance.</li>
    <li style="margin:8px 0;">Maintain clear documentation of desktop configurations, processes, and troubleshooting guides.</li>
    <li style="margin:8px 0;">Collaborate with cross-functional IT teams (AV, network, applications, help desk, library) for efficient issue resolution.</li>
    <li style="margin:8px 0;">Provide technical assistance for classroom, library, and meeting room technology, including lecture capture and video conferencing tools.</li>
    <li style="margin:8px 0;">Set up and troubleshoot AV equipment for meetings, conferences, and campus events.</li>
    <li style="margin:8px 0;">Communicate status updates and resolution timelines to ensure user satisfaction.</li>
    <li style="margin:8px 0;">Participate in quality assurance activities, monitor performance, and implement process improvements and automation.</li>
    <li style="margin:8px 0;">Perform additional job functions as assigned.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Associate's degree or equivalent in information technology, computer science, or a related field.</li>
    <li style="margin:8px 0;">1+ years of experience in desktop support, technical support, or a related field, preferably in a higher education environment.</li>
    <li style="margin:8px 0;">Strong knowledge of help desk operations, ticketing systems, and end-user training methodologies.</li>
    <li style="margin:8px 0;">Excellent communication and interpersonal skills with the ability to convey technical information to non-technical users.</li>
    <li style="margin:8px 0;">Demonstrated ability to develop and implement process improvements while handling multiple priorities.</li>
    <li style="margin:8px 0;">Strong problem-solving skills and a customer-focused mindset.</li>
    <li style="margin:8px 0;">Knowledge of a wide range of computer systems, software, applications, hardware, and communications.</li>
    <li style="margin:8px 0;">Ability to troubleshoot basic network problems, diagnose computer issues, and install/configure systems and peripherals.</li>
    <li style="margin:8px 0;">Working knowledge of Windows and Apple operating systems and applications such as Microsoft Office, SharePoint, Zoom, and Chrome.</li>
    <li style="margin:8px 0;">Courteous demeanor with a positive attitude and genuine concern for the end user.</li>
    <li style="margin:8px 0;">Willingness to learn new technologies and proactively update technical skills.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Experience in higher education or legal education environments.</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;"><strong>Benefits &amp; Perks</strong></h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Sick, personal, and vacation paid time off</li>
    <li style="margin:8px 0;">A generous retirement plan</li>
    <li style="margin:8px 0;">Dependent tuition scholarship (Pre K–undergraduate college)</li>
    <li style="margin:8px 0;">Additional summer Friday PTO</li>
  </ul>
</section>

<section style="font-family:system-ui,-apple-system,sans-serif; line-height:1.6; color:#333; margin:20px 0;">
  <p style="margin:0;">Brooklyn Law School is committed to equal opportunity employment and impartial treatment of all employees and applicants. The institution does not discriminate on the basis of race, creed, religion, color, national origin, citizenship status, gender, age, veteran status, disability, marital status, union affiliation, political affiliation, sexual orientation, or any other legally protected status.</p>
</section>

<section style="margin-bottom: 20px;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="color: #333; line-height: 1.6; margin: 0 0 10px 0;">
    Our client, a well-known company in Valley Stream, is hiring <strong>Computer Support Assistants</strong> to join their Help Desk team—the primary hub of technical assistance and support for computer systems, hardware, and software. As a Computer Support Assistant, you will support the Help Desk Support Specialists, ensuring that users receive prompt and effective assistance.
  </p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Answering users' questions about system and computer functions</li>
    <li style="margin: 8px 0;">Training users on basic system and computer operations</li>
    <li style="margin: 8px 0;">Addressing system and user issues as they arise</li>
    <li style="margin: 8px 0;">Resolving issues in a timely and professional manner</li>
    <li style="margin: 8px 0;">Collaborating with the entire IT team and interacting with system and computer users across the company</li>
  </ul>
</section>

Entry Level Computer Helpdesk Assistant

<section style="margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="font-family: system-ui, -apple-system, sans-serif; color: #333; line-height: 1.6; margin: 0;">
    Our client is a <b>well-known healthcare company</b> with offices in <b>New York City</b>, seeking an <b>Entry Level Computer Support Assistant</b> to join their team. This role supports the Help Desk Support Specialists by providing technical assistance and support related to computer systems, hardware, and software while ensuring that user issues are resolved in a timely and professional manner.
  </p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Support the Help Desk Support Specialists in resolving computer system, hardware, and software issues.</li>
    <li style="margin: 8px 0;">Answer queries and address system and user issues in a timely and professional manner.</li>
    <li style="margin: 8px 0;">Train users on basic system and computer functions.</li>
    <li style="margin: 8px 0;">Collaborate with the IT team and interact with computer users across the company.</li>
  </ul>
</section>

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Job Description

Position Overview

Key Responsibilities

Required Qualifications

Preferred Qualifications

Benefits & Perks

Required Skills