Manager Student Services

Position Overview

The Manager of Student Services will be a student-focused professional to develop a holistic support structure for our student body. In this role, you will identify and manage resources students need to succeed, building meaningful relationships with adult learners who are balancing education with work, family, and life transitions. Have the opportunity to directly impact student success by creating connections, removing barriers, and ensuring every student feels supported throughout their educational journey. For over 75 years, Lincoln Tech has been a national leader in career training across Healthcare, Automotive/Diesel, Skilled Trades, and Information Technology. Lincoln Tech is an Equal Opportunity Employer.

Key Responsibilities

• Oversee the Student Services department and Student Services Coordinator (where applicable).
• Ensure effective communication about student concerns between Education and Student Services.
• Understand the importance of triaging student needs with other Education Leaders.
• Be responsible for the overall success of the Student Services department's ability to provide adequate resources for students that ensure their success.
• Build authentic relationships with students, serving as their primary advocate and resource for navigating challenges.
• Connect students with essential resources including transportation, housing, food assistance, and healthcare.
• Understand and distribute Student Linc services to students.
• Connect new students with peer support networks.
• Develop creative solutions to help students overcome challenges.
• Collaborate with financial aid, student services, and other departments.
• Coordinate internal financial literacy programs and resources.
• Connect students with scholarship opportunities and external financial resources.
• Act as a liaison between the Financial Aid Department, Business Office, and Education Department with student outreach efforts.
• Collaborate with the Business Office on managing and dispersing funds from the campus student fund.
• Collaborate and help coordinate career services workshops and events.
• Manage student engagement activities, clubs, and events that build community and enhance the student experience.
• Coordinate and oversee new student orientation and commencement ceremonies that celebrate student achievements.
• Manage federal work-study programs and coordinate student ambassador initiatives.
• Coordinate student surveys and feedback initiatives.
• Support social media efforts that showcase student success and build school community.
• Manage screen cloud messaging and delivery.
• Manage and maintain Dean's list and Honor's society lists.

Required Qualifications

• Genuine passion for connecting with adult learners and understanding their unique challenges.
• Strong organizational skills with the ability to juggle multiple priorities while maintaining attention to detail.
• Willingness to learn new systems and processes as you grow in the role.
• Excellent communication skills with the ability to build trust quickly with students from diverse backgrounds.
• A proactive problem-solver who sees obstacles as opportunities to help students succeed.
• Education: Associate's degree required or 3 years related experience; Bachelor's degree preferred

Benefits & Perks

• Medical, Dental, Vision
• Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Growth Opportunities