FRONT DOOR RECEPTIONIST

Position Overview

If you are hired provisionally, you must take and pass the Civil Service Exam when it becomes available to remain employed. The Family Independence Administration provides temporary help to individuals and families with social service and economic needs through diverse programs including temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, and more. In this role as Front Door Receptionist (Clerical Associate III - 10251), you will serve as the first point of contact in the Model Office, efficiently directing visitors—whether applying for Public Assistance, Medicaid, or Food Stamps, or having scheduled appointments—to the appropriate service area.

Key Responsibilities

• Receive and direct customers to the appropriate unit within the Model Office by providing visitors with information when possible; ask the reason for the visit, document arrival time, and check the appointment log using the Front Door Electronic Reception System (FRED) to verify appointments.
• Perform case searches in FRED; issue numbered and color-coded tickets per visitor policy, issue children’s corner passes, and direct individuals to the correct floor for case management or the food stamp reception area.
• Review appointment letters, court papers, and other documents; batch received materials using appropriate coding; explain the services available at the Model Office; assess emergencies to provide prompt service and resolve complaints; and assign the proper pass/ticket indicating the service area.
• Distribute Public Assistance, Medicaid, and Food Stamps Application Kits; respond to applicant questions and assist participants in accessing information regarding case status or obtaining walk-in assistance with employment, domestic violence, or other issues.

Required Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization, plus one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.

Benefits & Perks

• 55a Program: This position is open to qualified persons with a disability. Please indicate at the top of your resume and cover letter if you would like to be considered through the 55-a Program.
• Public Service Loan Forgiveness: As a prospective employee, you may be eligible for federal loan forgiveness and state repayment assistance. For more details, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
• Residency Requirement: New York City residency is generally required within 90 days of appointment. Exceptions may apply for City Employees in certain titles with two continuous years of service.
• Equal Opportunity: The City of New York is committed to an inclusive and diverse workforce, ensuring a work environment free from discrimination and harassment.