Service Desk Analyst

Responsive recruiter

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst

to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience. The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure.

This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered. Applicants must be legally authorized to work in the United States.

Key Responsibilities

• Serve as the first point of contact for end-user technical support requests during weekend shifts.
• Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.
• Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.
• Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.
• Escalate complex or unresolved issues to the appropriate technical team or supervisor.
• Track open tickets and follow up with users to ensure issues are fully resolved.
• Maintain a high level of professionalism, patience, and customer service when supporting end users.
• Follow established IT support procedures, security practices, and client service standards.
• Assist with basic account support, password resets, equipment troubleshooting, and application access issues.
• Support a smooth and consistent user experience during weekend coverage hours.

Required Qualifications:

• Prior experience in a service desk, help desk, desktop support, or IT support role preferred.
• Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to work with users at all technical levels.
• Ability to work independently during weekend shifts with limited supervision.
• Strong attention to detail when documenting tickets and resolutions.
• Ability to remain calm, professional, and organized while handling multiple support requests.
• This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered. Applicants must be legally authorized to work in the United States.

Preferred Qualifications:

• Experience using a ticketing system or service desk platform.
• Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.
• Experience working in a client-site, corporate, logistics, or enterprise support environment.
• Basic knowledge of ITIL processes or service desk best practices.
• CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Why Join DigiOffice?

At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

Compensation:

$21.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DigiOffice Mission

DigiOffice was founded with a clear mission: to help organizations modernize their technology with clarity, security, and efficiency. We focus on simplifying complex IT environments and delivering solutions that align with real business and operational goals.

We combine enterprise-level experience, leadership-driven communication, and AI-enabled delivery to produce high-impact results. Our approach emphasizes strong governance, practical execution, and modern tools that help organizations move forward with confidence.

Testimonials

“DigiOffice empowered me to grow beyond my expectations. As a Senior ServiceNow Engineer, I was given leadership opportunities on complex projects, and my input was always valued.”

— March 2026

Sarah L. · Senior ServiceNow Engineer · Johns Creek, GA

“Joining DigiOffice as a Lawson Business Analyst was a turning point. I was trusted with key client engagements and grew my expertise faster than I imagined.”

— August 2025

James T. · Logistics Business Analyst · Alpharetta, GA

“Joining DigiOffice as a Salesforce Administrator gave me the opportunity to support critical systems, improve day-to-day business processes, and grow my skills in a fast-paced, solutions-driven environment. I felt trusted, supported, and able to make a real impact.”

— June 2025

Nicole B. · Salesforce Administrator · Lawrenceville, GA

“My time as a Service Desk Analyst at DigiOffice was incredibly rewarding. I gained hands-on experience with cutting-edge technology and felt like a vital part of the team.”

— April 2025

Alex R. · Service Desk Analyst · Johns Creek, GA

“At DigiOffice, even as an HR Assistant in a fast-paced IT startup, I felt supported. I had the chance to work directly with leadership and develop a deeper understanding of tech talent acquisition.”

— January 2025

Maria G. · HR Assistant · Atlanta, GA

“Being a Senior Mobility Engineer at DigiOffice gave me room to innovate. The team’s trust in my expertise allowed me to design impactful solutions and keep growing professionally.”

— July 2024

David S. · Senior Mobility Engineer · Johns Creek, GA

“As a Linux/Kubernetes Engineer, I appreciated the level of trust and autonomy DigiOffice gave me to build reliable, scalable solutions. It was a great environment to deepen my expertise while making a real impact.”

— February 2024

Brandon K. · Linux/Kubernetes Engineer · Duluth, GA

“Working as a Workday Architect Engineer with DigiOffice gave me the opportunity to solve complex challenges while contributing to meaningful, forward-thinking projects. The environment encouraged both technical excellence and professional growth.”

— June 2023

Jordan M. · Workday Architect Engineer · Johns Creek, GA