Transportation Representative NOC IB

Position Overview

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns, troubleshoot delivery partner issues, and provide process improvement suggestions.

Key Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/expedites prompt and efficient service to Amazon customers/delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Required Qualifications

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – able to clearly understand and state the issues presented by customers
• Ability to concentrate on customer issues without distraction until resolution
• Capability to work successfully both in a team environment and independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
• Excellent typing skills
• Proven ability to navigate websites efficiently
• Proficient knowledge of email applications

Preferred Qualifications

• Logistics background and experience in a similar role
• Proficient in Excel

Company: ASSPL - Telangana

Job ID: A3056849

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