Inside Optimization Specialist - Customer Service - (Med-Tech) - Central

Position Overview

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to develop and advance in your career. We are particularly interested in attracting individuals with drive and initiative, individuals who are ready to propel their careers forward and contribute to driving performance.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, and patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

Key Responsibilities

• Responsibilities: Educate and inform end-users on safe and effective use of products across multiple portfolios.
• Provide professional clinical support in hospital/operating room environments by educating physicians, nurses, and other providers.
• Collaborate with the field sales organization to build clinical credibility and peer rapport with customers.
• Develop effective working relationships with customers in the assigned territory.
• Provide analytics and deploy resources to non-clinical stakeholders.
• Focus on in-servicing, education, and analytics.

Required Qualifications

• Education: 4-year degree from an accredited college or university preferred.
• Experience Required: Minimum of 1-2 years' experience in MedTech, Pharmaceutical Sales, or B2B Sales preferred.
• Ability to manage an assigned territory.
• Exceptional verbal and written communication skills, action oriented, and driven for results.
• Ability to apply technical and scientific knowledge.
• Must set high goals and standards of performance; self-starter and able to work independently.
• Excellent communication and interpersonal skills.
• Proven ability to work both independently and as part of a team.
• Strong proficiency in MS Office, Word, and Excel.

Preferred Qualifications

• Ability to promote the client's Medtech team's culture through positive, ongoing customer relationships.
• Ability to develop strong relationships with both clinical and non-clinical customers and within the client's Medtech team.
• Ability to work both collaboratively with sales representatives and autonomously as needed.
• Decisiveness and strong business acumen in clinical situations.
• Highly organized with strong communication skills.
• Ability to perform under peer performance comparisons with regular feedback.

Benefits & Perks

• Salary: $30-33 per hour.
• Compensation: Bonus eligible; additional incentive plans and bonuses may be offered.
• Benefits: A range of health and welfare benefits and other perks may be offered.
• Schedule: Full-time or part-time arrangements available based on the position offered.