Service & Quality Management Tech

Position Overview

The SQM Technician will assist with operation, inspection, and maintenance of site equipment and systems in a safe, reliable, efficient, and environmentally correct manner. The technician shall be proficient in MSDS safety culture and industry safety regulations and support the safe and reliable start-up, operation, shutdown, and maintenance of the solar PV facility’s equipment and systems. In addition, the technician will assist in troubleshooting and repairs of mechanical equipment, electrical equipment, and instrumentation in full compliance with all applicable laws, regulations, policies, and procedures.

Company Description: We are proud to be the lead solar energy company in Milwaukee, WI and the surrounding areas. With office locations in Plymouth, Milwaukee, and Madison, we provide timely and professional services to commercial, residential, and utility clients throughout Wisconsin.

Key Responsibilities

• Become proficient with customer’s site and Industry Safety Programs and standards.
• Stop unsafe work; report and correct unsafe conditions or hazards.
• React and remedy production-related issues as they arise in the field.
• Commission PV Systems, including but not limited to insulation testing, I‐V curve testing, thermal imagery, torque tests, and performance evaluations.
• Troubleshoot PV system performance issues and locate & isolate ground faults.
• Perform OEM testing, troubleshooting, repairs, and upgrades/revisions to a broad range of equipment in the renewable industry.
• Read plan sets and perform takeoffs for ordering materials.
• Monitor, obtain, and review data from instrumentation throughout the site, reviewing logs and reporting discrepancies.
• Perform consumption meter installations.
• Answer customer questions pertaining to system performance after solar installation.
• Monitor customer production using tools and websites such as SolarEdge and Enlighten.
• Educate and answer questions for new and existing customers on solar PV system performance and operation.
• Assist with equipment warranty and vendor RMA processes.
• Handle incoming service calls and perform timely case follow-up to ensure customer satisfaction.
• Troubleshoot and repair ground faults, down strings, inverters, internet monitors, and panels.
• Perform service work, document equipment including serial numbers, and inspect systems.
• Provide feedback to sales, design, and install teams for process improvements.
• Install and configure monitoring equipment post-commissioning and train homeowners on its use.
• Track, update, and close service requests within a CRM system.
• Assist with routine maintenance of site equipment and respond to variances.
• Assemble, install, test, and maintain electrical wiring using hand and power tools.
• Expand expertise in solar storage installation, maintenance, and troubleshooting.
• Operate and maintain company vehicles, mobile equipment, and/or tools.
• Be willing and available to work scheduled and unscheduled overtime.

Required Qualifications

• Ability to work safely.
• Valid Driver’s license.
• Highly detailed individual who enjoys problem solving.
• Excellent verbal, written, and communication skills.
• Positive attitude with an appetite to learn and think out of the box.
• Ability to quickly adjust to change in a fast-paced environment.
• Highly organized with the ability to multi-task, set priorities, and manage own schedule.
• Strong understanding of solar PV design, installation, and troubleshooting.
• Ability to read basic electrical one-line and plot plan drawings and utilize manufacturer technical manuals.
• Excellent team working skills and ability to foster a positive team environment through collaborative decision making.
• Demonstrated honesty and trustworthiness in work relationships.
• Strong computer skills, including proficiency with the Microsoft Suite.
• Flexibility for occasional travel/overnight needs.
• Practical knowledge of electrical systems, solar electric systems, and their components.
• Basic networking understanding, including installing and configuring routers, Wi‑Fi adapters, repeaters, Ethernet adapters, and web monitoring equipment.
• Ability to work outside in variable weather conditions utilizing various tools and equipment.
• Ability to perform physical tasks including climbing stairs, working at heights, standing for long periods, and lifting heavy objects (up to 50 pounds overhead and 75 pounds from the floor).
• Understanding of hazards associated with high temperature equipment, gas, various voltage electricity, confined spaces, power and hand tools, dust, and noise.