SALES & MARKETING MANAGER - CAFE

Position Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations including Rock Shops®, Live Performance Venues and Cafes. HRI also launched Hard Rock Digital in 2020, an online sportsbook and gaming platform. With the world’s largest collection of authentic music memorabilia, and numerous industry recognitions—including top rankings in guest satisfaction and as a Best Employer—HRI offers a dynamic environment where excellence is a standard. For more information, visit www.hardrock.com.

Key Responsibilities

• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execute and develop marketing initiatives.
• Develop sales strategies that generate consistent year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments to ensure the consistent execution of systems and processes that deliver services meeting Hard Rock’s brand standards.
• Market a multi-product business line (restaurant, retail, live music, and special events) to diverse guest profiles.
• Foster a customer-first environment where every team member prioritizes the guest.
• Execute established standards for guest satisfaction that meet or exceed brand expectations.
• Maintain an objective view to ensure guest expectations are consistently met.
• Ideate and execute meetings and events that surpass client expectations.
• Assist senior management in attracting and retaining top talent and placing them in roles where they can maximize their impact.
• Define goals and expectations for team members using performance review tools and hold them accountable for success.
• Support team development and advancement along clear career paths.
• Serve as a Learning Coach to develop, implement, and execute training programs that drive continuous improvement and employee retention.
• Maintain a self-motivated approach to personal and professional growth.

Required Qualifications

• 5+ years in a sales and marketing role, preferably in a hospitality setting.
• Experience with CRM platforms.
• Expertise in social media platforms.
• Ability to learn and bring "out of the box" ideas to the team.
• Genuine enthusiasm and aptitude for sales.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Strong problem solving skills with the ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, with excellent speaking, reading, and writing abilities.
• Ability to use technical or professional language to communicate complex ideas.
• Capability to pitch and present information effectively in both one-on-one and group settings.
• Fluency in English required.

Preferred Qualifications

• Background in music industry a plus.
• Multiple language abilities a plus.