Strategic Account Executive

Position Overview

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services, offering over 2 million products and more than 80 years of industry expertise. Our Built to Make You Better promise is delivered by top talent dedicated to serving our customers and community. As a Strategic Accounts Executive, you will drive sales growth by managing and retaining key account portfolios exceeding $250K in potential revenue. In this role you will develop strategic plans, implement cost savings initiatives, conduct continuous improvement reviews, and build trusted executive-level relationships with cross-functional leaders.

Location: Dayton, OH
Compensation: $64,000 - $78,000 plus commission opportunities depending on experience

Key Responsibilities

• Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention.
• Develop and execute strategic account plans that anticipate customer needs and drive account penetration.
• Proactively identify churn indicators and implement interventions to safeguard customer satisfaction and retention.
• Negotiate and renew agreements with underperforming or at-risk accounts to optimize value realization and profitability.
• Deliver measurable cost savings initiatives and demonstrate profitable outcomes through regular customer assessments and solution optimization.
• Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase delivered value and identify new opportunities.
• Build and maintain trusted relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure seamless onboarding of new customers by coordinating with internal teams to deliver commitments and drive adoption.
• Engage with site-level contacts to ensure consistent execution of account strategies and solution adoption.
• Maintain disciplined use of CRM tools and adhere to reporting standards for accurate forecasting and account visibility.
• Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to strengthen customer partnerships.
• Analyze customer data and trends to recommend process improvements that reduce costs and increase operational efficiency.
• Present financial and operational insights to customer executives, linking MSC’s solutions to measurable business outcomes.

Required Qualifications

• Bachelor's degree in business or equivalent experience required.
• Minimum of 5 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven track record of selling profitable solutions and services with a consistent record of meeting or exceeding sales plans.
• Demonstrated excellence in sales, negotiation, relationship building, and closing, with an ability to influence at multiple organizational levels.
• Ability to interpret customer financial statements to support solution recommendations.
• Strong project management skills with a history of accountability and results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Excellent written and verbal communication skills, with the ability to deliver impactful presentations.
• Strong interpersonal skills with proven success collaborating cross-functionally with teams such as Marketing, Product Management, and Finance.
• High attention to detail, follow-through, and the ability to quickly adapt to changing business needs.
• Strong analytical and problem-solving skills with the capacity to make timely, sound decisions.
• Self-motivated and adaptable, capable of performing effectively both independently and within a team environment.

Preferred Qualifications

• Industrial or manufacturing segment experience preferred.

Benefits & Perks

• Comprehensive benefits program supporting your health, well-being, and financial future.
• Dynamic healthcare plans to suit your needs.
• Generous 401K and stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.
• Opportunities to join Associate Inclusion Circles designed to promote awareness, collaboration, and respect.