Performance Specialist, Marketing & Campaigns (Remote)

Position Overview

The Performance Specialist for our Patient & Practice Communications team is responsible for channel marketing operations process, execution and measurement of A+ patient engagement initiatives. This role works with partner practices to continuously improve patient communications and build strong relationships to meet quality and performance goals. Candidates should be comfortable working remotely/work from home anywhere within the US.

Key Responsibilities

• Understand and lead execution against channel and technical requirements for direct mail, text, email, in-clinic, digital, and in-app campaigns that foster patient engagement and education in value-based contracts; manage campaign performance reporting and process/SOP improvement.
• Work with 3rd party vendors in support of execution, proofing, and User Acceptance Testing for print, production, postage, marketplace, and programming technology.
• Support the implementation of new initiatives and partnerships among business leaders and market teams.
• Develop project plans, timelines, and manage multiple internal and vendor resources for on-time, on-budget delivery.
• Respond to marketing requests by managing business requirements, timeframes, and coordinating with internal and external partners to successfully progress projects from conception to final product.
• Collaborate with technical, content, and other internal business partners to meet project and business goals.
• Facilitate training on outreach for provider-facing field teams, coordinate communications, and solicit input to serve contracted providers and practices.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma
• 2 years of Channel Marketing & Project Management experience
• Proven experience working with vendors and/or print/production or communications processes
• High-level familiarity with healthcare marketing communications or healthcare/PBM operations
• Strong attention to detail in documenting job requirements, compliance, user acceptance testing, proof review and quality control best practices
• Excellent verbal and written communication skills
• Proven organizational skills, including effective time management
• Project management experience

Preferred Qualifications

• Bachelor's Degree
• 3-5 years of experience in Direct Mail, Text Messaging, Print, Email, and Media
• Project Management Certification

Benefits & Perks

• Compensation: $69,000 - $80,000 per year base + bonus + equity. Compensation depends on qualifications, skills, and experience.
• Flexible work schedules and the ability to work remotely
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in the first year), two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents; six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match and stock options