Technology Support Specialist I

Position Overview

The Technology Support Specialist I position at Florida SouthWestern State College is responsible for providing technology support services to students, faculty, and staff through the Technology Support Center and FSW Helpdesk. This role involves assisting users with software and hardware maintenance issues and supervising student assistants in the Technology Center.

Key Responsibilities

• Provide technology support services for students, faculty, and staff.
• Assist users with software and hardware maintenance issues.
• Supervise the student assistant work staff for the Technology Center.
• Support the Manager, Technology Support Services in daily operations.

Required Qualifications

• Associate's degree in computer technology, computer science, or a related field.
• Two years of related full-time professional work experience, or equivalent experience in lieu of a degree.
• Knowledge of current personal computer technologies including hardware and software.
• Experience with Internet technologies such as web browsers, email, firewalls, and web design.
• Experience in personal computer repair and maintenance, networking, and PC operating systems.

Benefits & Perks

• Competitive health, dental, vision, life, and disability insurance options.
• Florida retirement membership (FRS).
• Educational and professional development opportunities for employees and their dependents.