Information Technology Specialist

Position Overview

Avantus develops, owns, and operates utility-scale clean energy projects across California and the Desert Southwest. Our development pipeline represents one of the nation's largest portfolios of solar with integrated storage, capable of providing dispatchable power to 17 million Americans, day and night. With over a decade of industry leadership and strategic investment from KKR and EIG, Avantus delivers affordable, reliable clean energy solutions that meet America’s growing energy demand.

With support from the broader IT team as well as external resources, the IT Specialist shares responsibility for improving and maintaining our IT Service Delivery solutions, procedures, and processes that support the company. Areas of focus include endpoint support (Windows and Mac OS laptops, tablets, and mobile devices), application administration, ticket management, and user management. This individual will interface with all staff internally and with vendors and consultants externally to support technology solutions. This is an onsite role supporting our San Diego office headquarters. Location: San Diego

Key Responsibilities

• Support the San Diego office onsite by making changes to physical infrastructure and addressing user issues with minimal supervision.
• Provide first-layer support for IT tickets in a timely, professional, and properly prioritized manner, escalating when necessary.
• Troubleshoot and support hardware, software, and enterprise application issues.
• Collaborate with external vendors to coordinate the delivery and return of IT assets.
• Utilize MDM (mobile device management), ticketing, and asset management platforms to troubleshoot and track IT inventory.
• Propose and drive iterative improvements to IT systems and processes under department leadership supervision.
• Support IT initiatives including implementations and evaluations of programs and processes, and provide project management oversight for assigned initiatives.
• Maintain updated IT documentation for both internal IT team use and company intranet end users.
• Adhere to responsible change management, documentation, and business continuity best practices.
• Maintain updated project trackers, reports, or dashboards to efficiently support IT projects and initiatives.
• Collaborate with internal Avantus resources, stakeholders, and external IT solutions partners to develop solutions that support business needs.

Required Qualifications

• Service oriented with a collaborative and client-success mindset.
• Security-focused approach with dedication to best practices and continual improvement.
• Strong communication skills, attention to detail, and the ability to self-organize.
• Proficiency in troubleshooting techniques, including root cause analysis and ticket triage.
• Demonstrated ability to work with stakeholders from various business units to resolve or escalate support issues.
• Proactive approach in driving projects and tickets to completion.
• Knowledge of enterprise applications and operating systems such as Windows, Mac OS, and iOS.
• Experience managing enterprise-level cloud applications including ERP, document management systems, password management, and data analytics.
• Experience in administering and supporting a variety of cloud and desktop enterprise applications.
• Familiarity with cloud infrastructure (e.g., Azure AD, MS 365, Google Workspace).

Preferred Qualifications

• 3-4 years of experience with core IT infrastructure tools such as Microsoft Endpoint Manager/Intune, JAMF, Entra/Azure AD, Microsoft Office, Exchange/MS365, Zoom, Slack, Freshservice, and Salesforce.
• Experience or familiarity with IT and InfoSec industry-standard compliance frameworks.
• Familiarity with PowerShell scripting.
• Ability to present and clearly explain project or plan-of-action proposals in group settings and document them as part of a change management process.
• Explicit experience with Entra/Azure AD and MS 365 cloud infrastructure.
• Certifications in IT Service Management (e.g., ITIL, CompTIA), Networking (e.g., Cisco), or Microsoft systems administration (Azure and/or 365) are a strong plus.

Benefits & Perks

• Salary: $122,573—$122,574 USD
• Benefits: 401(k) matching, comprehensive medical and dental plans, and flexible PTO

Avantus offers competitive compensation along with an excellent benefits package. We are an equal opportunity employer.