Pool Operations Manager

Summary

The Grand Sierra Resort is seeking a talented and qualified individual to serve as a Manager for The POOL. In this role team member will be responsible for all daily department operations, providing superior customer service to all guests according to the GSR service standards, managing all levels of staff, resolving guest issues appropriately, supporting all other staff and management, and maintaining cleanliness of all areas in accordance with department standards.

This role requires a strong knowledge of the GSR resort and its amenities with the ability to promote our various offerings and products at all opportunities.

Essential Duties And Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Communicate with guests professionally, answering questions and offering assistance when possible.
• Possess a strong attention to detail, maintain the cleanliness of the bars, pool, and surrounding areas.
• Ensure pool and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
• Responsible for training all team members, delegating tasks, and work closely with all team members to ensure success.
• Ensure team members are adhering to Health Department standards at all times as well as promoting a neat, clean and organized environment.
• Provide clear communication and direction keeping team members informed and educated on current department and company initiatives.
• Attend and participate in all meetings as required, maintains an open line of communication with management relaying relevant information and events.
• Interview, hire, coach and train team members to ensure company guidelines are followed and our guests are receiving the best service possible.
• Analyze feedback from guests, make logical judgements and take action to implement suggestions for improvement.
• Responsible for daily scheduling and reports, maintain appropriate staffing levels for business levels making adjustments as needed.
• Any other duties as assigned within the scope of this position.