Business Analytics Consultant--Retail Bank Operations

Position Overview

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind‑the‑scenes functions for many lines of business – managing the cash needs of branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. At PNC, our people are our greatest differentiator. As a Business Analytics Consultant within PNC's Retail Bank Operations organization, you will be based in several locations with this remote position enabling work from a quiet, confidential space in an approved home location.

Key Responsibilities

• Leverages analytical tools to provide business and technical expertise for analytics processes, tools, and applications to create data‑driven solutions.
• Recommends appropriate performance measures such as lifts, efficiencies, confidence intervals, and other statistical metrics.
• Analyzes and processes data, builds and maintains models and report templates, and develops dynamic, data‑driven solutions.
• Provides business clients with detailed, actionable reports documenting findings from data processing and analysis.
• Consults on using business intelligence data for predictive analytics and facilitates implementation of new tools and data marts.

Required Qualifications

• Experience writing SQL and working with data in various forms (Hadoop, Teradata, text files).
• Self‑starter with a strong desire to learn and solve problems.
• Strong planning, communication, and leadership skills.
• Experience working in Operations; familiarity with Tableau or similar business intelligence software is a plus.
• University/college degree with 2+ years of relevant professional experience, or a comparable combination of education, certification, and experience.

Preferred Qualifications

• Analytical Thinking and Business Intelligence (BI) expertise.
• Experience in concept development, data‑driven decision making, and data integration.
• Familiarity with market research, performance metrics, qualitative research, and strategic planning.
• Demonstrated business acumen, consulting skills, and effective communication.
• Ability to make critical decisions backed by data and thoughtful analysis.

Benefits & Perks

• Medical/Prescription Drug Coverage with a Health Savings Account feature.
• Dental and Vision Options to support your overall health.
• Life Insurance for employee and spouse/child, along with short and long‑term Disability Protection.
• 401(k) with PNC match, plus pension and stock purchase plans.
• Dependent Care Reimbursement and back‑up child/elder care assistance.
• Adoption, Surrogacy, and Doula Reimbursement to support your family planning needs.
• Educational Assistance and a robust Wellness Program with financial incentives.
• Paid Time Off: Up to 11 paid holidays, 8 occasional absence days, and between 15 to 25 vacation days annually depending on career level.