Field Technical Support Engineer (US)

Job Description

Exciting Expansion in ViTrox USA!

ViTrox Corporation, a global leader in high-speed machine vision inspection systems, is growing! We are thrilled to announce an opening for an on-site Technical Support Engineer with exceptional qualities to join our team in Austin, Texas.

Join our dynamic team and help drive innovation in vision inspection technology. Together, we can make a significant impact in the field of vision inspection machines.

Ready to make an impact? Join ViTrox today!

Responsibilities

• Professional Technical Support: Provide creative problem-solving skills in servicing, maintaining, and troubleshooting advanced vision inspection machines.
• Customer Care Advocate: Build strong customer relationships and support business development.
• Facilitate Technology Advancement: Gather customer feedback to improve existing technologies and develop new products.

Key Qualifications

• A recognized Diploma / Advance Diploma / Degree in Science & Engineering, preferably in Electrical & Electronics / Computer Science or equivalent.
• Preferably with experience in servicing or using automated inspection equipment (SPI, AOI and AXI).
• Strong communication skills.
• Good troubleshooting & problem-solving skills.
• Possesses own transport and is willing to travel extensively across the USA.
• Positive attitude & flexibility to accommodate conference calls with Headquarter.
• Applicants from Texas, the Southeast region & Canada are welcome.

Career Level

Qualification: Junior/Senior

Years of Experience: 3 years

Job Type: Full-Time

V care and value your…

• Body, mind and soul: Free lunch, sports facilities, gym, etc.
• Financial well-being: Bonuses, Share Grant Scheme, car loan interest subsidy, relocation allowance, etc.
• Growth: Education Assistance Programme, training leave, etc.
• Prevention and recovery: Free medical and hospitalisation insurance, personal accident insurance, unlimited visits to panel clinics, specialist claim, and optical/dental claim, etc.
• Flexibility and convenience: Free parking, in-house cafe, in-house ATM, etc.
• Compassion: Compassionate leave, calamity leave, etc.
• Happiness: Incentive company trips, etc.