Sales Associate (Hemline Rice Village)

Position Overview

At Hemline, the Sales Associate is an integral member of the Retail department, focusing on enhancing the in-store customer experience through expert product knowledge, maintaining store presentation, and cultivating customer loyalty. The role is available as Full Time/Part Time and reports to the Store Manager. Location: Holthausen Texas Inc. DBA Hemline Rice Village. Schedule: 9:45 a.m. to 7:00 p.m., Monday through Sunday.

Key Responsibilities

• Demonstrate initiative and a sense of urgency in preparing the selling floor for opening each day.
• Provide exceptional customer service by offering personalized assistance, sharing product knowledge, and resolving inquiries to ensure an unparalleled shopping experience.
• Maintain visual merchandising standards by changing apparel on mannequins in accordance with established guidelines.
• Educate and inform fellow associates about merchandise standards, contributing to a knowledgeable and high-performing team.
• Cultivate enduring relationships with customers to foster loyalty and repeat business.
• Set, measure, and exceed customer service objectives including, but not limited to, customer retention and win-back strategies.
• Go the extra mile to ensure customer satisfaction while embodying a customer-centric ethos.
• Inspire customers with an aspirational approach that reflects the brand culture and values.
• Organize and maintain inventory on the sales floor, ensuring a clean, well-presented environment throughout store hours.

Required Qualifications

• Education: High school diploma or equivalent.
• Qualifications: Proficiency in Shopify, familiarity with user functionality across desktops, mobiles, and tablets, and effective selling skills.
• Outstanding customer service skills with the ability to listen actively and solve problems.
• Physical ability to merchandise carry-out, load items, and perform wrapping and bagging of merchandise.
• Excellent communication and interpersonal skills.