Controls Engineer Technical Support

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service.

The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

This is What You Will do in This Role:

• Participate in the support of complex systems that integrate hardware and software.
• Provide support in complex material specification, schematic troubleshooting and appropriate follow-up.
• Participate in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

• Bachelor's Degree:
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to work in shifts.