FT Patient Outreach Services Specialist

Position Overview

How would you like to work in a place where your contributions and ideas are valued? At Wellstar, our mission is to enhance the health and well-being of every person we serve. Join a team where compassion, excellence, and every voice matter. Work Shift: Day (United States of America). Location: Wellstar Douglas in Douglasville, Georgia. Position: FT Patient Outreach Services Specialist, working under the supervision of the Outreach Supervisor or designee, responsible for both technical and non-technical duties at WellStar Laboratory Outreach specimen collection locations.

Key Responsibilities

• Perform Patient Registrations: Verify lab orders (Epic/Manual) for patient identification, testing, and insurance details; register patients accurately across multiple systems; and ensure all essential patient information and test order details are documented.
• Collaborate with Physicians and Office Staff: Work closely with healthcare professionals to verify test orders and ensure that lab results and critical information are communicated promptly.
• Provide Customer Service Support: Assist physicians, office staff, and patients by resolving billing issues, reprinting lab reports when needed, and handling follow-up calls for specimen re-collection.
• Ensure Quality Assurance & Safety Compliance: Perform daily QA checks on equipment, conduct quarterly safety and chemical inventory inspections, maintain accurate records, and comply with CLIA and CAP guidelines.
• Conduct Phlebotomy and Specimen Processing: Collect specimens following proper identification and safety protocols, package specimens in accordance with DOT guidelines, and process testing kits correctly.

Required Qualifications

• High School Diploma or GED.
• Basic Life Support (BLS) certification through the American Heart Association required upon hire.
• Minimum 1 year of experience in computer registration (experience via WellStar Lab Outreach externship is a plus).
• Minimum 1 year of customer service and/or phlebotomy and specimen processing experience preferred.
• Excellent customer service, verbal and written communication, computer, multi-tasking, and organizational skills.
• Ability to maintain a professional demeanor and composure under stressful conditions.

Preferred Qualifications

• Experience with WellStar EPIC system and Quest/Lab Corp systems.
• Exposure to laboratory specimen processing, phlebotomy procedures, and related clinical practices.
• Familiarity with CLIA and CAP requirements and national patient safety goals.

Benefits & Perks

• Rewarding Career Growth: Be part of an integrated health system that values innovation and professional development.
• Supportive Work Environment: Join a team that cares about your success and well-being.
• Valuable Benefits Package: Enjoy competitive benefits designed to enhance your quality of life.
• Opportunity to make a significant impact in the healthcare industry and in people’s lives.