MedTech Field Service Technician - Eastcoast

Position Overview

Our MedTech Field Service Technician will be on the front line implementing the Pyxis®️ medication technologies in a field-based, part-time role based in Trenton, United States. Working with matrixed teams, you will partner with customer project teams to ensure successful, on-time system installations at healthcare facilities.

Key Responsibilities

• Safely and efficiently uninstall system hardware and install requested computer systems and hard drives.
• Configure network, time, and security settings for installed hardware to ensure compliance with server requirements.
• Troubleshoot on-site issues to enable quick and efficient medication access.
• Train hospital staff to comfortably navigate new operating systems.
• Work autonomously to ensure each project meets the off-site project managers’ requirements.
• Support a medication dispensing product and participate in paid training for the role.

Required Qualifications

• High School Diploma minimum required (higher degree preferred).
• Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or in complex electronics roles; experience in healthcare automation is a plus.
• Background in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technology, electronics, or IT is beneficial.
• Strong communication skills and exceptional customer support abilities.
• Physical ability to push, pull, stoop, bend, and lift up to 50 LBS.
• Capability to clear hospital vendor credentialing requirements, including proof of vaccination status.

Preferred Qualifications

• Background as a Pharmacy Technician, Informaticist, or LPN is advantageous.
• Experience in retail or hospital pharmacy preferred.
• Four or more years in a healthcare environment with technical systems involvement.
• Ability to work independently at customer sites with minimal supervision.

Benefits & Perks

• Compensation: The potential base pay range for this role is $28-$31 per hour. Actual pay may vary based on qualifications, location, and schedule. Incentive plans, bonuses, and additional compensation options may also be provided.
• This position is not eligible for Medical Benefits; however, personal time off can be requested without pay.
• Travel (local and national) is required. Travel time and mileage are paid.