Assistant Service Manager

The Assistant Service Manager at H-E-B

is a key player in ensuring that our customers have the best possible experience during their time in our store. We pride ourselves on providing a level of service that sets us apart from other stores, and the Assistant Service Manager plays a critical role in making that happen. We are looking for an enthusiastic individual with excellent customer service skills, a knack for problem-solving, and an eye for detail. The ideal candidate will have experience in retail management and will be a passionate and dedicated team member who is committed to helping us maintain our high standards. If this sounds like you, we would love to hear from you!

Responsibilities:

• Provide outstanding customer service to all customers at H-E-B.
• Demonstrate excellent problem-solving skills and a keen eye for detail.
• Lead and manage a team of customer service representatives to ensure the highest level of customer satisfaction.
• Monitor store operations to ensure adherence to company policies and procedures.
• Train and develop customer service representatives in customer service techniques and product knowledge.
• Develop and implement strategies to improve customer service standards.
• Track, measure, and analyze customer service performance.
• Identify areas of improvement and implement necessary changes.
• Ensure compliance with all safety regulations and policies.
• Monitor and maintain store inventory.

Equal Opportunity Employer Statement

H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.