Client Service Associate- Entry Level

Position Overview

ECI Management is a well-renowned business consulting agency serving the greater Fort Wayne area. Our highly personalized approach increases brand visibility, helps acquire new customers, boosts sales conversions, and gains market share. In this role, our entry-level Client Service Associate is key to our success by educating customers, answering questions, mastering product and service knowledge, and strategizing innovative ways to heighten customer satisfaction. We value hard work, dedication to a larger goal, and enthusiasm for working with people.

Key Responsibilities

• Redefine relationships with new and existing customers, provide insight, and answer questions to create ultimate brand loyalty and customer retention.
• Educate oneself and become the expert in clients' products and services to better inform customers of their features and benefits.
• Utilize top-notch negotiation skills throughout the sales process and upsell when applicable.
• Ensure customer satisfaction is met to the highest level with every interaction.
• Support the sales team in closing sales opportunities, furthering relationships while bolstering revenue.
• Collaborate effectively with the rest of the entry-level Client Service Associate team.

Required Qualifications

• A high school diploma or GED equivalent is required.
• 1+ years of experience in customer service, hospitality, entry-level, or a related field is highly preferred.
• A friendly, energetic, and professional demeanor with a client-first attitude.
• Ability to work in a fast-paced, team-oriented environment alongside clients and other associates.
• Above-average communication skills.
• Drive and ambition to surpass expectations and team goals.

Benefits & Perks

• Competitive compensation package
• Growth potential with mentorship from upper-level management
• Company-sponsored travel for conferences and networking events
• All major holidays off
• Professional development assistance