IT Support Technician

Position Overview

Legends Global is the world's leading venue management, sales and partnership, and event hospitality company. Formed by the combination of Legends and ASM Global, the company boasts an elite venue network spanning five continents with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention and exhibition centers, and performing arts venues.

Allegiant Stadium, located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, is an award-winning, state-of-the-art multipurpose venue with a capacity of 65,000. It has hosted top-tier music artists and premier sporting events, including the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, WWE SummerSlam, NFL Pro Bowl, and the upcoming Super Bowl LVIII. The venue is also dedicated to community outreach and diversity initiatives.

Job Summary: The IT Support Technician is responsible for supporting Allegiant Stadium users and their systems to ensure optimal operations, providing technical guidance to staff, and implementing technology best practices. The role includes support for event IT needs as well as day-to-day oversight of end user systems.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. Only those selected for an interview will be contacted.

Key Responsibilities

• Respond to helpdesk requests, ensuring that incidents are documented and addressed while working directly with end users and management for timely resolutions.
• Configure technology assets (laptops, desktops, printers, mobile devices) during onboarding, including software installation and initial account setup.
• Collaborate with the Technology Operations team to deliver consistent technology services for events and provide onsite support for various departments or affiliates.
• Provide technical support and consultation regarding software, hardware, networks, and mobile devices.
• Document system configurations and changes as part of ongoing maintenance processes.
• Follow standard operating procedures to manage new hardware/software requests and track all IT assets.
• Maintain an inventory of technology systems for Life Cycle Management and budgeting purposes in collaboration with the Technology Operations Manager.

Required Qualifications

• 2+ years of working experience in IT.
• Experience with Microsoft Windows, Macintosh, Office 365, ticketing systems, and networking tools.
• IT support experience including hardware, software, and basic networking.
• Experience with remote management systems and remote troubleshooting.
• Ability to learn quickly and solve problems effectively.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Excellent verbal and written communication, along with strong customer service skills.
• Schedule: Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with scripting (PowerShell/Python) a plus.
• CompTIA or IT Security+ certification is preferred.
• Experience with cyber security tools such as EDR is a plus.