Customer Service Representative- Remote in Golden, CO

Position Overview

Optum is a global organization that delivers care aided by technology to help millions live healthier lives. Working with a diverse and talented team, you will directly impact health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. This full-time position (40 hours/week, Monday–Friday, 8:00am–5:00pm Mountain Time) is based at 1707 Cole Blvd, Suite 100, Golden, CO, and offers the flexibility to work remotely for local candidates. Occasional overtime may be required based on business needs.

Key Responsibilities

• Answer an average of 60-80 incoming phone calls per day and identify customer assistance needs.
• Ask appropriate questions and listen actively while documenting required information in computer systems.
• Communicate directly with clinical staff for patient needs, including medication refills, referral requests, and chart troubleshooting.
• Schedule appointments for patients, including entering and updating demographics.
• Perform other tasks as needed.

Required Qualifications

• High school diploma/GED or equivalent experience.
• Must be 18 years or older.
• Experience with computer and Windows PC applications and the ability to quickly learn new, complex systems.
• Typing speed of at least 40 wpm.
• 1+ years of experience in a customer service environment using phones and computers.
• Ability to work Monday–Friday, 8:00am–5:00pm Mountain Time with potential for occasional overtime.

Preferred Qualifications

• 1+ years of prior healthcare experience.
• Knowledge of medical terminology.

Benefits & Perks

• Compensation: $16.00 to $28.85 per hour (full-time), influenced by local labor markets, education, work experience, and certifications.
• Training: 90 days of paid training (Monday–Friday, 8:00am–5:00pm Mountain Time, onsite).
• Benefits: Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all subject to eligibility).
• Remote work flexibility for candidates located in Golden, CO.