Sales Lead, Retail, Customer Service Rep

Position Overview

As a Sales Lead, you are a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer service and providing guidance and support to associates, directly impacting both the customer and associate experience. You collaborate with the Store Manager to master store functions and are prepared to step in as manager when needed.

Location: Store 3027-Supermall of the Great NW-ANN-Auburn, WA 98001

Position Type: Regular/Part time

Compensation: $17.66 - $22.05 Hourly USD

Key Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions, providing customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Required Qualifications

• Technology proficient with the ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability — including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to meet deadlines

Preferred Qualifications

• 6-months of retail sales experience
• Management experience

Benefits & Perks

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships