Client Care Associate
Job Description
Position Overview
FOREVER® Digitization is the world’s highest quality digitization service for old videotapes, film reels and photos. Our team carefully digitizes hundreds of thousands of precious memories every year at our brand-new facility just outside of Green Bay in Hobart, WI. Our web, desktop, and mobile apps offer guaranteed cloud storage, creative tools for photo books and prints, and professional media digitization services—all supported by a network of passionate FOREVER® Ambassadors who help clients celebrate their stories.
Compensation
- Competitive Salary: Starting up to $17 per hour depending on relevant experience
- Eligibility to earn pay increases at end-of-year through our Performance Reviews
- Paid On-site Training
Key Responsibilities
As a member of the FOREVER® Client Care Team, you will be the voice of FOREVER®, providing a concierge level of service as you guide clients through our products and services. You’ll deliver exceptional support via phone, email, and chat, assisting with everything from routine questions to more complex software and service issues. This role involves accurately documenting client interactions (using Zendesk or similar tools), offering expert assistance across our complete memory-keeping platform—including web, mobile (Android/iOS), and desktop applications (Artisan® and Historian™)—and collaborating with cross-functional teams to enhance the client experience. You’ll also contribute to usability testing for web, mobile, and desktop platforms to help improve our tools and services.
Required Qualifications
- Client-facing experience (phone, email, chat, or social media) in a tech environment.
- Solid understanding of computer and smartphone technologies.
- Positive, empathetic, and customer-focused attitude.
- Excellent communication, organization, and multitasking skills.
- Adaptable, proactive, and dedicated to delivering outstanding client support.
Benefits & Perks
- Full healthcare coverage (Medical, Dental and Vision)
- Retirement plan with company match
- Equity incentive plan
- Fun, friendly, fast-paced, and evolving environment
- Great first-job experience
- Opportunity for growth