Network Operations Center Tech 1

Position Overview

Are you looking for a home at a fast-paced and dynamic technology company that invests in your future? NetFabric is a rapidly growing enterprise Managed Services Provider in the Oklahoma City area. We are seeking highly skilled and motivated NOC Technicians (Tech Levels 1-3) to monitor and manage client networks and systems from our Network Operations Center. This is a full-time and on-site position at our OKC offices.

Please note: Local candidates preferred as the company is not planning to compensate for relocation.

Visit our website for detailed qualifications and to apply: https://netfabric.com/managed-it-careers/

Key Responsibilities

• Tech 1 Responsibilities:
  • Provide timely and professional response to emails and phone calls.
  • Identify, remediate, and document issues/outages according to operational runbooks.
  • Escalate service interruptions/outages per established agreements and procedures.
  • Offer ongoing status updates for outstanding issues and track remediation to customer satisfaction.
  • Perform routine event and alarm monitoring and daily start/end tasks per standard operating procedures.
  • Complete basic operational/administrative tasks to manage key systems.
  • Participate in on-call rotation and after-hours escalation.
• Tech 2 Responsibilities (in addition to Tech 1):
  • Perform intermediate operational/administrative tasks to ensure high performance and availability.
  • Participate in after-action reviews to drive improved quality assurance.
  • Develop expertise in one or more critical systems, technologies, or processes.
  • Assist in creating basic runbooks and operating procedures for Tier 1 staff.
  • Coach and mentor junior staff, serving as an escalation point for tougher issues.
• Tech 3 Responsibilities (in addition to Tech 1 & Tech 2):
  • Perform advanced operational/administrative tasks to maintain high standards of performance and availability.
  • Assist with infrastructure design and architecture improvements.
  • Help create advanced runbooks and operating procedures.
  • Provide credible input on technology standards and policies.
  • Develop mastery in multiple critical systems, technologies, or processes.
  • Coach and mentor junior staff and serve as an escalation point for challenging issues.
  • Participate in after-action reviews to further quality assurance.

Required Qualifications

• Highschool Diploma or equivalent.
• Relevant technical certifications such as CompTIA A+, Network+, or equivalent experience.
• For additional details on qualifications for each tech level, please visit: NetFabric Careers

Benefits & Perks

• Full-time, on-site position at our OKC offices.
• Local candidates preferred – please note, relocation is not compensated.
• Equal Opportunity Employer.