Finance & Insurance Manager

Position Overview

Porsche Charlotte Northlake, a Mills Auto Group dealership, is seeking an F&I Manager to join our team. Our automotive group is looking for a customer service–focused, detail-oriented, and high performing Finance & Insurance Manager. In this coveted role, you will work with the sales team and financial institutions to coordinate and facilitate the sale of finance and insurance programs. Enjoy a lucrative, highly performance driven pay plan and take advantage of a professional working environment that offers continuous training and opportunities for career advancement.

Key Responsibilities

• Selling financing & insurance products and services to our customers
• Attaining goals for gross production of financial services/products
• Reviewing customer credit applications for completeness
• Utilizing the menu selling process 100%
• Ensuring all necessary documentation is complete for each deal
• Maintaining customer satisfaction scores at or above company standards
• Communicating with the sales team to ensure every customer is handled efficiently and professionally
• Ensuring compliance with all laws and regulatory obligations
• Completing and submitting all required financial documents where applicable
• Maintaining effective communication with team members
• Promoting and helping to maintain outstanding customer service (CSI)

Required Qualifications

• At least 1 year of automotive dealership F&I experience including secondary financing
• Proven track record in a similar role
• Strong record of positive customer satisfaction results
• Team-oriented with excellent collaboration skills
• Solid experience working with financial institutions
• Valid driver's license with a good driving record
• Ability to successfully pass MVR, background check, and pre-employment drug test

Benefits & Perks

• Group medical plan
• Group short term disability & life insurance
• Various voluntary benefit plans
• Closed on Sundays
• Continuous training
• Opportunities for career advancement within our multi-dealership automotive group

About the Dealership

Mills Auto Group is a family-owned and operated organization that has grown from 1 to 40 stores over the past 20 years. Our team comprises dedicated leaders who started in entry-level roles and have grown with the company. We value employee development and promote from within. In addition, we celebrate achievements through quarterly and yearly employee appreciation events and support career development through initiatives such as Degrees at Work, including funding for college education. We also encourage community involvement through partnerships with organizations like the Boys and Girls Club, Wounded Warriors, and Support Future Leaders.