Bilingual Client Service Representative

Position Overview

Western Growers Health, part of the Western Growers Family of Companies, is dedicated to providing robust, employer-sponsored health benefit plans to agriculture industry workers. As a Client Service Representative I (CTSR), you will be a vital member of our team—responsible for enrolling, implementing, and educating plan participants for Western Growers Assurance Trust (WGAT) and Pinnacle Claims Management Inc. (PCMI). You will also collaborate with third-party vendors to resolve issues and enhance the overall customer experience.

Key Responsibilities

• Educate newly enrolled and existing plan participants on health and ancillary benefits via phone, virtual platforms, or on-site presentations in both English and Spanish.
• Assist with participant enrollment, validate paperwork, and manage inquiries using designated systems including the CTSR web-based tool.
• Collaborate with third-party vendors/providers to communicate benefits specifics and resolve issues using established protocols.
• Compile and track data related to enrollments, service meetings, and claim inquiries while generating reports and suggesting process improvements.
• Serve as the primary contact for benefits-related questions and provide one-on-one support to ensure the highest level of customer service.

Required Qualifications

• High School Diploma or equivalent with 1-3 years of customer service experience.
• Fluency in Spanish with the ability to use Spanish for up to 70% of interactions.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software.
• Strong verbal and written communication skills in both English and Spanish.
• A verifiable, clean DMV record and the ability to travel up to 30% across the U.S., primarily in California and Arizona.

Benefits & Perks

• Compensation: $39,208 - $55,972.
• Benefits: Rich benefits package including profit-sharing.