Technical Support Specialist

Position Overview

The Technical Support Analyst role is a contract position located in Forest Park, GA. This position involves supporting IT hardware procurement and providing technical support. Compensation: $27.50 per hour. Job Type: 12+ Months Contract.

Key Responsibilities

• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage IT hardware procurement activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues
• May perform other duties, as assigned

Required Qualifications

• Prior experience procuring IT equipment is desired
• Strong verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• High School Diploma or GED
• Detail-oriented, resourceful, and a self-starter
• Excellent customer service skills
• Exposure to ServiceNow platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work
• Proficient with Microsoft SharePoint
• Embrace diverse people, thinking, and styles
• Prioritize safety and security of self and others
• Excellent communication skills with the ability to interact at all levels
• Integrity, trust, and strong teamwork orientation
• Technical, functional, and interpersonal expertise
• Strong problem solving and a solution-oriented mindset

Preferred Qualifications

• BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience; previous airline industry experience
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with ServiceNow request management and asset management functions
• Proficient at creating ServiceNow reports
• Familiarity with SAP
• Proficient with advanced Excel capabilities
• Proficient at creating process flows with Microsoft Visio