Remote! Bilingual (Spanish/English) Registered Nurse (RN) Case Manager

Important Notice

Please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address. PharmaCord will never use Microsoft Teams to reach out for scheduling (though video interviews are conducted via Teams with official meeting links), will never request your bank account information, and will never send a check to purchase home office equipment. Report any suspicious communication immediately at careers@pharmacord.com.

Position Overview

As a Bilingual Nurse Advocate, you will engage with program patients to assess and navigate barriers to successful therapy initiation and completion. You will serve as an educator and resource throughout the patient journey—from program enrollment through treatment—ensuring a timely and successful experience.

Key Responsibilities

• Serve as a consistent resource throughout the continuum of program services by identifying therapy barriers and guiding patients through them.
• Educate patients by sharing knowledge on clinical treatments, addressing the emotional and financial implications of a new diagnosis or chronic condition.
• Provide information on prescribed therapy, including benefits, side effects, and proper administration and dosing.
• Coordinate with insurance payers to determine coverage, anticipated out-of-pocket costs, and available financial assistance.
• Empower patients by triaging additional non-program needs such as social services or other interventions.
• Report adverse events and product complaints in accordance with SOP and good manufacturer practices.
• Perform other duties as assigned by management.

Required Qualifications

• Registered Nurse licensed in the state of Indiana or Kentucky.
• 2-3 years of nursing experience, with relevant disease state knowledge preferred.
• Fluent in English and Spanish.
• Proven clinical nursing experience with the ability to educate and manage patients with new diagnoses or chronic conditions.
• Solid general computer skills and the ability to adapt to changing work assignments.
• Excellent interpersonal and communication skills when interacting with patients, family members, and physicians.
• Ability to multitask, recognize emotions and their effects, and maintain high standards of honesty and integrity.
• Must be able to type at least 35 WPM with 97% accuracy.

Preferred Qualifications

• Experience in Nurseline triage, Call Center Utilization Management, or Call Center Case Management is a plus.
• Background in case management or as a Clinical Trial Nurse.
• Bachelor's degree preferred.
• Flexibility to travel to Jeffersonville, IN as needed (with toll reimbursement after 40 trips per month).

Benefits & Perks

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits – PharmaCord covers 75% of Medical Premiums
• Wellness discounts of up to $260 per year
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days, and paid holidays
• Employee Referral and Ambassador Programs
• Tuition reimbursement program up to $5,000 per year
• Competitive Compensation with competitive starting pay rates and a toll reimbursement program (valued at $678.60 per year); potential eligibility for remote work after successful training and demonstrated performance.
• Multiple shift options between 8 AM and 11 PM, Monday – Friday