Game Facilitator (Store Associate)

Position Overview

Activate is a technology company building interactive gaming facilities across the US, Canada, and global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. The key aspects of this position involve facilitating games, assisting customers at check-in, and maintaining the games and facility. This part-time position is based at our Pointe Orlando store.

Location: 9101 International Drive

Key Responsibilities

• Game Facilitation:
  • Be professional in thought, language, and action
  • Exemplify excellence in facilitation to ensure customers have a great experience
  • Brief new groups thoroughly yet concisely before their game
  • Observe customers and offer explanations when needed
  • Participate with customers in games if required
  • Monitor gameplay and provide timely assistance
  • Handle any malfunctions with the support of Team Leads
  • Maintain a clean and comfortable work environment
• Check-In Facilitation:
  • Warmly greet customers upon arrival and departure
  • Verify appointment times and explain the check-in process
  • Process cash, debit, credit, or gift card transactions
  • Issue receipts and wristbands
  • Answer customer inquiries and involve a Team Lead if necessary
• Maintenance and Inventory:
  • Clean facility and washrooms as needed (dusting, vacuuming, using cleaning supplies, etc.)
  • Paint around the main facility when required
  • Assist Team Lead with inventory checks of merchandise
  • Reset and disinfect wristbands
  • Clean and disinfect lockers and lounge areas
  • Notify Team Leads immediately of any game failures or malfunctions
  • Perform light maintenance tasks such as gluing props and other unskilled work

Required Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication, multi-tasking, and time management skills
• Energetic, friendly, outgoing, and able to command attention in a crowd
• Willingness to work various shifts, starting as early as 8 am and ending as late as 1 am

Benefits & Perks

• Competitive wage
• Opportunities for advancement
• Casual dress
• Fun and dynamic work environment
• On-site parking