Help Desk Specialist

We are seeking a skilled and customer-focused Help Desk Specialist to provide technical support and assistance to our employees and clients. If you enjoy solving technical problems, have excellent communication skills, and thrive in a collaborative environment, this role is for you!

Why Work for Us?

Competitive salary and comprehensive benefits.
Opportunity to work in a dynamic and innovative company.
Career development and growth opportunities.


Job Description
As a Help Desk Specialist, you will serve as the first point of contact for technical support inquiries, ensuring timely resolution of issues and delivering an excellent user experience.

Role Responsibilities

Provide Tier 1 support for hardware, software, and network issues via phone, email, or chat.
Log and track all support requests in the ticketing system, ensuring accurate documentation.
Troubleshoot and resolve common technical problems, escalating complex issues to higher support levels when necessary.
Assist with setting up and configuring devices, software, and accounts for new employees.
Monitor and maintain system performance, addressing issues proactively.
Collaborate with IT teams to implement solutions and improve support processes.
Provide guidance to users on best practices and basic troubleshooting techniques.
Stay up-to-date with emerging technologies and industry trends to enhance support capabilities.

Qualifications

Proven experience in a help desk or technical support role.
Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common IT tools.
Familiarity with ticketing systems and remote support tools.
Excellent problem-solving and critical-thinking skills.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Certifications such as CompTIA A+, ITIL, or equivalent are a plus.