Entry Level Loan Officer Associate

Position Summary

We are seeking a motivated Entry Level Loan Officer Associate to join our team in Cleveland, Ohio. This role is designed for candidates eager to develop their skills in the mortgage industry while obtaining their NMLS license.

Responsibilities

• Handle inbound leads and respond promptly to prospective borrowers
• Train and study toward obtaining an NMLS license to become a licensed Loan Officer
• Work closely with customers, customer service representatives, loan officers, underwriters, and processors
• Take loan applications and pull credit reports
• Learn and operate the company's internal loan origination system (Encompass)
• Develop client retention strategies and follow-up procedures
• Act as a brand ambassador by promoting the company as a preferred lender

Requirements

• Strong communication and customer service skills
• Willingness to study for and obtain NMLS licensure
• Ability to work collaboratively across departments (LOs, underwriters, processors)
• Prior experience in sales, banking, or financial services
• Familiarity with mortgage or loan origination concepts
• Experience with CRM or loan origination software (Encompass a plus)