Job Posting Title Starting in June, 2025 - Customer Service Specialist-Citigold - Bilingual English/Spanish - Train Onsite/Home Office Eligible

Position Overview

Bilingual English/Spanish – must read, write & speak both languages fluently. This position requires you to complete training on site at 14000 Citi Cards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program provided you meet performance and technical requirements. Maximum starting pay for this role is $22.14/hr. Attached resume is required in order to move to Interview.

Key Responsibilities

• Assist with evaluating and resolving service inquiries from clients across various platforms.
• Effectively use various computer systems to complete assigned tasks and address account inquiries.
• Develop and maintain working knowledge of specific groups of Citi products and services.
• Analyze potential risks and identify solutions that meet client needs.
• Complete assigned tasks accurately and efficiently.
• Resolve disputes and retain clients while minimizing operating loss through adherence to established rules and regulations.
• Appropriately assess risk when making business decisions, ensuring compliance and safeguarding firm assets.

Required Qualifications

• 2-4 years’ work experience in a related role.
• Proficient in Microsoft Office and Windows Operating Systems.
• Demonstrated experience solving customer service inquiries.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Excellent technical and data entry skills, including utilization of a 10-key touchpad.
• Proven ability to navigate multiple systems and customer service platforms concurrently.
• High School diploma or equivalent.

Benefits & Perks

• Competitive rates starting at $21.14/hr.
• Day 1 Health Benefits
• Onsite Fitness Center
• Onsite Medical Facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
• Additional benefits including medical, dental & vision coverage, life, accident, and disability insurance, wellness programs, and paid time off packages.