<section style="margin-bottom:20px;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="margin:0 0 10px 0; color:#333;">Join our team at <strong>Geauga Credit Union</strong> as a <strong>Tele Chat / Phone Chat Support representative</strong>, where you will play a crucial role in providing <strong>exceptional customer service</strong> to our members through phone and chat communication channels. If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! <strong>Apply now</strong> to join our dedicated team at Geauga Credit Union.</p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Respond to incoming phone calls and chat messages from members promptly and professionally</li>
    <li style="margin:8px 0;">Assist members with inquiries, account information, and issue resolution</li>
    <li style="margin:8px 0;">Provide guidance on products, services, and online banking platforms</li>
    <li style="margin:8px 0;">Maintain accurate records of interactions and follow up as needed</li>
    <li style="margin:8px 0;">Collaborate with other departments to ensure a seamless member experience</li>
  </ul>
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<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Excellent verbal and written communication skills</li>
    <li style="margin:8px 0;">Strong customer service orientation and problem-solving abilities</li>
    <li style="margin:8px 0;">Ability to multitask and work efficiently in a fast-paced environment</li>
    <li style="margin:8px 0;">Previous experience in a customer support role preferred</li>
    <li style="margin:8px 0;">Proficiency in using chat and phone support software</li>
  </ul>
</section>

Tele Chat / Phone Chat Support

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Required Skills