Consumer Goods Implementation Manager; TPM

Position Overview

Join the Consumer Goods Implementation Manager (TPM experience) role at TELUS Agriculture & Consumer Goods and embark on an electrifying journey to revolutionize the global food system. Become part of a trailblazing team united by passion and purpose, committed to establishing the most trusted food system worldwide by unraveling transformative insights and optimizing processes from the fields to your plate.

Key Responsibilities

• Leadership & Team Development:
  • Lead, mentor, and develop a team of Solution Architects and Business Consultants, fostering a culture of excellence, collaboration, and continuous improvement.
  • Build and scale the consulting services team to meet growing business demands and market opportunities.
  • Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential.
  • Drive knowledge sharing and best practice development across the team to elevate service delivery quality.
  • Champion a customer-first mindset while balancing team wellbeing and sustainable delivery practices.
• Service Delivery & Operational Excellence:
  • Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare.
  • Ensure projects are delivered on time, within scope, and exceed customer expectations.
  • Define and optimize service delivery methodologies, frameworks, and standards for both Solution Architects and Business Consultants.
  • Monitor project health, resource allocation, and capacity planning to maximize team utilization and client satisfaction.
  • Implement quality assurance processes and continuous improvement initiatives across all engagements.
• Client Relationship & Business Growth:
  • Serve as an executive sponsor and trusted advisor for strategic client accounts.
  • Build and maintain strong C-level relationships with key customers in the CPG industry.
  • Partner with Sales teams to scope, design, and win new consulting engagements.
  • Identify expansion opportunities within existing accounts and drive adoption of additional services.
  • Act as the voice of the customer internally, influencing product roadmap and platform enhancements.
• Strategic Leadership & Cross-Functional Collaboration:
  • Develop and execute the strategic vision for Managed Services and Consulting Services aligned with business objectives.
  • Collaborate with Product Management, Engineering, Sales, and Customer Success teams to ensure seamless customer experiences.
  • Provide thought leadership on TPM industry trends, best practices, and competitive positioning.
  • Drive innovation in service offerings, delivery models, and customer engagement approaches.
  • Contribute to go-to-market strategies, pricing models, and service packaging.
• Domain Expertise & Thought Leadership:
  • Leverage deep TPM and CPG industry expertise to guide complex solution designs and business decisions.
  • Serve as an escalation point for complex technical or business challenges during implementations.
  • Develop and share thought leadership content on TPM trends, best practices, and digital transformation.

Required Qualifications

• 8-10+ years of progressive experience in solution architecture, business consulting, or professional services within enterprise software or SaaS environments.
• 3-5+ years in a leadership role managing consulting, professional services, or implementation teams.
• Proven CPG industry expertise with a strong understanding of consumer goods functions including demand planning, sales, finance, trade spend management, accruals & settlements, and Revenue Growth Management (RGM).
• Track record of building and scaling high-performing teams with demonstrated success in hiring, developing, and retaining top talent.
• Client relationship management experience at executive levels with the ability to…