Customer Service

Position Overview

At Glass Doctor, our Inside Sales Representative is the friendly face on the phone who helps connect customers with quality glass repair services. Do you love meeting new people and excel in customer service? In this role, you will answer phones, explain the features and benefits of our services, and assist our customers with their needs. We invest in our people through comprehensive training, state‐of‐the‐art tools, and clear processes to set you up for success. If you’re ready to grow your skills and income while enjoying a career where your expertise is truly valued, we invite you to apply today! Compensation: $15-$25 per hour plus a bonus structure, depending on experience.

Key Responsibilities

• Front desk receptionist duties.
• Discuss in detail the features and benefits of Glass Doctor’s services.
• Utilize company literature, brochures, or flyers when appropriate.
• Enter all relevant information in the Contact Manager to track prospects, existing customers, and account activities.
• Promptly respond to email requests to secure opportunities.
• Maintain open lines of communication with ownership and management.

Required Qualifications

• Upbeat, positive, and motivating personality with excellent verbal communication skills.
• Self-motivated and attentive to details with a proven ability to move the sale forward.
• High degree of organization, outstanding work ethic, integrity, and trustworthiness.
• Computer literacy with the ability to use standard applications.
• Professional appearance and strong interpersonal skills.
• Energetic, results-oriented, and comfortable in a fast-paced environment.

Benefits & Perks

• Paid Training
• Bonuses & Incentives
• Benefits Package
• PTO and Vacation