Information Technology Technician II

Position Overview

At Evergreen Health, we value collaborative, down-to-earth individuals who are passionate about culturally competent care. The Information Technology Technician II provides vital support for IT operations, including maintenance and troubleshooting of computer systems, phone systems, and Audio/Video equipment across multiple locations. This role involves assisting with user account management, hardware repairs, software installations, and working closely with clinical providers to ensure technology meets program goals.
Job Type: Full-time; Monday - Friday 9am-5pm; Occasional travel to Evergreen locations in downtown Buffalo; This is not a remote position.

Key Responsibilities

• Manage user account creation and maintenance for systems such as Microsoft 365, Active Directory, and Cisco phone systems.
• Provide computer hardware, software, and Audio/Video support across all Evergreen Health locations.
• Maintain and support assigned IT systems, addressing issues and coordinating repairs or software installations.
• Assist with staff computer moves, repairs, and new employee technology assignments and training.
• Coordinate with technology vendors for hardware or software support when necessary.
• Communicate proactively with IT staff regarding system issues, potential improvements, and concerns.
• Collaborate closely with clinical providers to understand their program needs and support their technology requirements.
• Enter data accurately to support patient care delivery and participate in ongoing QI/QA activities and training.

Required Qualifications

• Associate’s degree in Information Technology or a related field.
• Minimum of 4 years of professional experience in IT support, including computer hardware and software maintenance.
• Experience with Windows 11, Windows Server Environments, and Microsoft 365.
• Excellent written and verbal communication skills with the ability to work across multiple departments.
• Ability to handle complex and escalated support requests autonomously.
• Sensitivity to the issues and health disparities faced by underserved populations.

Preferred Qualifications

• Certifications such as CompTIA A+ or equivalent are preferred.
• Experience with RingCentral is a plus.

Benefits & Perks

• Multiple comprehensive medical health insurance plans for you to choose from.
• Dental and Vision coverage at no cost to you.
• Paid Time Off package equaling 4 weeks in your first year.
• 403b with a generous company match.
• Paid parking or a monthly metro pass.
• Professional development opportunities.
• Paid lunch breaks.