Airside Experience Specialist - ICT

Position Overview

Now Offering a $1,000 Sign-On Bonus! As an Airside Experience Specialist, you are the face of our private aviation terminal – delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. You will provide hands-on operational support, operating ground service equipment and performing essential aircraft ground services while engaging guests with a service-first mindset. This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to work in variable outdoor conditions. Join Signature Aviation, with over 225 locations worldwide, and be part of a team committed to excellence, safety, and exceptional guest service.

Key Responsibilities

• Operate ground service equipment and perform essential aircraft ground services.
• Deliver exceptional guest service with professionalism and a service-first attitude.
• Collaborate with team members to ensure safe and efficient airside operations.
• Prepare for arriving/departing aircraft and monitor safety protocols.
• Manage fueling, de-icing, and related ground support operations in a fast-paced environment.

Required Qualifications

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years old with the ability to pass background checks, drug tests, and airport security requirements.
• Valid state driver's license (CDL may be required in some locations) and excellent vision/coordination to safely inspect and handle aircraft operations.
• Legally authorized to work in the jurisdiction and able to exercise sound judgment while following directions.

Preferred Qualifications

• Preferred: Three (3) to six (6) months of experience and/or training in aviation, customer service, or a related field; or an equivalent combination of education and experience.

Benefits & Perks

• Medical/Prescription Drug, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life, Disability, and 401(k) Plans
• Critical Illness, Hospital Indemnity, and Accident Insurance
• Identity Theft and Legal Services
• Paid Time Off and Paid Maternity Leave
• Tuition Reimbursement
• Training, Development, and Employee Assistance Program (EAP) & Perks