Systems Administrator – Active Directory / Infrastructure

About the position

Join the Bureau of Enterprise Technology Services supporting the Pennsylvania State Police-where your work directly impacts statewide public safety operations. This is a senior-level infrastructure role responsible for Enterprise Active Directory, File & Print server environments, and Identity, access, and security controls. You'll serve as the technical lead and point of contact across headquarters, field sites, and data centers.

Responsibilities

• Manage enterprise AD environment (CUPSS or equivalent)
• Provision and manage: User, service, and resource accounts, Security groups and permissions
• Implement: GPOs, Naming conventions, Access control standards
• Manage file shares, permissions, and storage
• Troubleshoot: Mapped drives, Access issues
• Perform: Data recovery (Shadow Copy), Drive space and server maintenance
• Manage enterprise print servers and queues
• Deploy drivers, firmware, and updates
• Support printer troubleshooting and vendor coordination
• Support enterprise IT policies and compliance
• Participate in disaster recovery and continuity planning
• Act as liaison between IT teams, users, and vendors
• Provide escalation support and advanced troubleshooting

Requirements

• Enterprise IT Experience – 5+ years
• Active Directory Administration – 3+ years
• File Share / Print Server Management – 3+ years
• Networking Fundamentals – 3+ years
• Endpoint / Remote Support – 3+ years
• Identity Provisioning Systems (CUPSS or similar) – 2+ years
• Scripting (PowerShell, VBScript, etc.) – 2+ years
• Microsoft 365 / Exchange Resource Management – 2+ years
• Strong documentation skills
• Adherence to process and policy
• Security-first mindset
• Professional communication (written & verbal)
• Respect for chain-of-command and structured environments
• Ability to remain calm under pressure
• Strong independent troubleshooting skills
• Bachelor's degree or equivalent experience

Nice-to-haves

• Identity / IAM certifications
• Enterprise-level user and admin support experience
• Government or state IT experience
• Experience working in regulated or CJIS-compliant environments

Benefits

• Paid vacation, sick leave, and holidays
• Medical, dental, and vision health insurance
• Life insurance coverage
• Short- and long-term disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Military leave
• Training and professional development opportunities
• Tuition reimbursement
• Employee wellness program
• Commuter benefits