Client Success Manager (Remote - North America & Canada)

Position Overview

StemWave is seeking a Client Success Manager to join our dynamic team. We develop revolutionary technology that transforms traditional healthcare through focused acoustic waves, alleviating pain and activating natural healing. Based in Boston with a remote opportunity, you will play a key role in ensuring client satisfaction, driving renewals, and fueling revenue growth.

Key Responsibilities

• Drive renewals and upsell opportunities by proactively managing client relationships.
• Lead B2B/B2C sales efforts to expand our client base and grow recurring revenue.
• Deliver and communicate ROI throughout the client lifecycle.
• Onboard new clients and coordinate device deployment, setup, and training.
• Maintain regular touchpoints to strengthen relationships and troubleshoot issues.
• Provide world-class service and refine engagement strategies for sustained success.
• Educate providers on the Platinum Provider Program, ensuring they access a 20% discount on consumables.
• Coordinate with the sales team and track program performance to drive continuous improvement.

Required Qualifications

• Minimum 2+ years of experience in Client Success and B2B/B2C sales within a subscription-based environment.
• Exceptional track record in sales and client renewals.
• Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps, and Slack.
• Strong knowledge of key CS metrics such as LTV, MRR, Churn, and renewals.

Preferred Qualifications

• 2+ years of project management experience (preferred).
• Experience in the medical device industry or in orthopedics/chiropractic care is a plus.
• A passion for healthcare and technology.

Benefits & Perks

• Compensation: Base salary of $60,000 - $65,000 USD per year, with OTE: $72k - $75k/year including bonuses & incentives.
• Commission: 5% on a $1-5k annual subscription.
• Performance bonus included in the compensation package.
• Paid time off.
• Access to world-class sales training and development.
• Laid-back but professional work environment with additional benefits to be discussed.