Customer Support Specialist

Position Overview

AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER. The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinates the movement of freight via all modes of transportation.

EEO/AA/M/F/VETS/DISABLED

Key Responsibilities

• Will be required to perform data entry tasks.
• Will maintain accurate information and data to be used by clients, other employees, and vendors.
• Receive orders from client and other Cardinal departments.
• Assist others in coordinating movement of goods from shipper to destination within parameters required by customer.
• Confirm that carriers are legally permitted to transport freight, commodity, weight, and dimensions.
• Notify customers if shipment requirements cannot be met, or if any portion of the shipment affects pickup or delivery, or any other incident in transit that negatively impacts shipment performance.
• Work with other staff members to make decisions based on the best course of action and circumstances on a shipment-by-shipment basis while maintaining service standards, profitability, and fairness to customers and vendors.
• Provide customers and vendors with pertinent shipment details (e.g., driver locations, expected ETA) and relay information in a clear, concise, and accurate manner at all times.
• Maintain a constant sense of urgency moving freight without sacrificing accuracy for speed.
• As a Cardinal Logistics representative, create a pleasant atmosphere for employees, customers, carriers, and vendors, making Cardinal Logistics an easy and enjoyable company to do business with.
• Perform other duties as assigned.

Required Qualifications

• Education: High School Diploma or equivalent.
• Experience Required: Three months to one year of experience within the industry.
• Must have thorough knowledge of Outlook, Word, Excel, PowerPoint and the ability to adapt to other operating systems.
• Heavy phone work will be required along with faxes and e-mails.
• Ability to communicate effectively via telephone, fax, and e-mail.
• Must have excellent interpersonal skills, both verbal and written.
• Must have excellent customer service skills.