Senior Genesys Cloud CX Engineer & WFM Specialist
ComPsych Corporation6 months ago
Boise, ID, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Job Description
A mental health organization seeks a Senior Telecom Engineer to implement and maintain Genesys Cloud CX solutions. The ideal candidate has over 7 years of telecom engineering experience and hands-on expertise with Genesys Cloud. You will design, troubleshoot, and optimize contact center systems while collaborating with cross-functional teams, ensuring efficient operations. This position offers a full benefits package and a salary range of $130,000 - $150,000 per year.
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Required Skills
Telecom Engineering
System Design and Optimization
Cross-functional Collaboration
Contact Center Systems
Genesys Cloud CX
Troubleshooting