Hybrid Tech Support / Help Desk Support

Position Overview

Join our team as a Help Desk / Tech Support Representative. This hybrid role is based in Atlanta, GA with 1 day work from home and 4 days in-office in Peachtree Corners. Compensation: $26-27 per hour. You will provide technical and customer support through multiple channels as part of an innovative technology company.

Key Responsibilities

• Troubleshoot and resolve technical issues related to various products and software
• Build and maintain subject matter expertise of all company products and solutions
• Assist customers through multiple communication channels
• Report bugs and trends to stakeholders for process improvement
• Provide first-class technical support to customers

Required Qualifications

• Comfortable working with Chat, Email, and Phone
• Experience in customer support via Email and Chat
• Familiarity with Salesforce, CRM, and MS Dynamics
• Demonstrated strong job tenure (15+ months in each of the last 3 roles)
• Bachelor's degree is preferred
• Proficient in technology troubleshooting
• Experience in Tech Support is essential

Preferred Qualifications

• Experience in law enforcement (nice to have)

Benefits & Perks

• Opportunity to work for one of the most innovative companies
• Potential pay raise and conversion to permanent status after 6 months
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Monday to Friday, 8–5 schedule (5×8 hour shifts)
• 1-month long paid training
• Benefits: Medical, dental & vision; Critical Illness, Accident & Hospital coverage; 401(k) Retirement Plan with pre-tax and Roth options; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; and Time Off/Leave (PTO, Vacation or Sick Leave)