Customer Solutions Representative

Position Overview

We are in search of a Customer Solutions Specialist who will manage and process customer orders, identify and resolve order issues, and drive cross-selling and upselling initiatives. You will work closely with customers to understand their needs and ensure they have a successful, positive experience with BradyPLUS.

Key Responsibilities

• Engage with customers via phone, fax, email, and will call to manage orders and ensure seamless order fulfillment.
• Answer calls within 2 rings, process returns, assist walk-in customers (where applicable), set up eCommerce tools, and maintain a shared team mailbox.
• Maintain operational tasks such as opening/closing the cash drawer.
• Build and maintain positive customer relationships by responding immediately to issues and following up on delivery concerns.
• Manage customer information including credit card data, ship-to details, and delivery notes.
• Identify opportunities for Cross-Selling and Upselling to drive customer growth.
• Continuously develop product knowledge to better recommend solutions to customers.
• Collaborate closely with the Customer Success and Sales teams to support BradyPLUS goals.
• Perform other duties as assigned.

Required Qualifications

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficiency with CRM software and other customer support tools.
• Strong attention to detail, problem-solving abilities, and accuracy in data handling.
• Excellent organizational and time management skills.
• Ability to work independently as well as collaboratively.
• Customer-centric mindset focused on delivering exceptional service.
• Ability to work in a stationary desk-job environment, operating a computer and using the phone efficiently.

Compensation & Benefits

• Competitive Compensation
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Flexible spending accounts and Employee Assistance Programs (EAP).
• 401(k) Retirement plan and additional perks.

About BradyPLUS

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice, and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to help businesses succeed every day through premium brands, expert advice, and exceptional customer experiences. With 6,000 associates across 180+ locations, we serve thousands of customers nationwide in diverse end markets including education, government, healthcare, hospitality, restaurants, building services, and food packaging & processing. We value our people, embrace change, and continually strive to reach higher.

BradyPLUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We also provide reasonable accommodations for applicants and employees with disabilities.

To learn more, please visit www.BradyPLUS.com.