Head Housekeeper

Position Overview

Supervisor: General Manager. Head of Housekeeping is responsible for the planning, direction, coordination, and execution of all activities and personnel within the housekeeping and laundry departments. Must have complete knowledge of all areas of housekeeping, laundry, and public area cleaning processes. The Head of Housekeeping is responsible for ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest levels of service. The Head of Housekeeping will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff daily.

Key Responsibilities

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Maintains a high level of professional appearance and demeanor.
• Maintain the highest level of confidentiality in all areas.
• Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
• Supervise all housekeeping employees and assist in the selection, discipline, and discharge of housekeeping and laundry staff. Evaluate employee performance, take action on promotions, and re-trainings.
• Ensure all housekeeping and laundry staff are trained in all areas of guest room cleaning, public area cleaning, safety training including chemical, sanitation, and equipment use.
• Complete training in all areas of security, alcohol, and health and safety. Ensure that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keep safety in mind in all things.
• Inspect work performed to ensure that it meets brand specifications, providing clean, sanitary, welcoming rooms for guests.
• Investigate complaints about service and equipment and take corrective action.
• Plan and prepare employee work schedules, conduct daily stand-up meetings as well as monthly staff meetings as needed.
• Prepare the daily room and task assignments, including daily duties or any special assignments.
• Oversee general cleaning of all public areas, creating a clean, sanitized, and welcoming environment for guests.
• Ensure that an adequate number of housekeepers are on duty daily to maximize efficiency and manage labor within budgeted guidelines.
• Maintain laundry operations and ensure laundry equipment and all housekeeping equipment are routinely maintained.
• Advise the front desk of rooms ready for occupancy, balance housekeeping reports at the end of the day, and resolve any discrepancies.
• Work with other departments to ensure room status is up-to-date and that room repairs are completed in a timely manner. Document out-of-order rooms and strive to return them to service.
• Complete inventory monthly and ensure that all storage rooms are adequately stocked. Provide the General Manager with par levels and replenishment recommendations.
• Forecast necessary levels of staffing and supplies, accounting for seasonal changes.
• Maintain lost and found items according to hotel policy.
• Oversee and assist with quarterly cleaning requirements.
• Perform or assist with all cleaning as needed, including guest rooms.
• Demonstrate good communication skills and effectively convey information and ideas.
• Perform basic math and understand financial information.
• Recognize and take action on any safety or loss prevention incidents that may cause damage, injury, or liability to individuals or company property. Implement all company policies and procedures for safety and security.
• Report all employee injury cases according to company policy.
• Understand hotel policies relating to cancellations, extended stays, room types and rates, late check-outs, early arrivals, and special requests.
• Manage key control by issuing and receiving both room keys and master keys.
• Participate in and support a positive, enjoyable work environment.
• Maintain an understanding of hotel products and services, including food and beverage and recreation.
• Perform other duties as assigned.