Strategic Meetings Operations Manager

At Amex GBT, we believe in the power of travel and its potential to make a positive impact.

We are committed to nurturing a collaborative and inclusive culture where every team member's voice is heard.

As a Strategic Meetings Operations Manager, you will lead and mentor a team dedicated to ensuring high service levels and meeting profitability for our clients.

You will provide strategic direction to team leaders responsible for sourcing client meetings and will play a pivotal role in supporting and training your team while managing special projects. Your leadership will extend to a team of 5 to 20 reports, where you will oversee account management, including sourcing, contracting, and budget oversight. Depending on team complexity, you may manage multiple accounts.

Your Responsibilities Include:

• Regularly reviewing and updating financial forecasts, ensuring timely approval of client financial summaries.
• Monitoring team performance to maximize profitability and understanding profit points across various programs.
• Ensuring accuracy in cost sheets for proposals and implementing financial measures to track operational results.
• Providing subject matter expertise in meetings and events from proposal to execution stages.
• Identifying growth opportunities within accounts and coordinating with Account Managers to explore new sales potentials.
• Analyzing feedback from surveys to identify meeting trends and enhance travel opportunities for clients.
• Engaging with clients during meetings and presentations to discuss operational processes and resolve challenges.
• Collaborating with management teams to standardize processes and enhance service levels across departments.
• Preparing for account implementations based on customer feedback and ensuring client satisfaction through assessment and improvement plans.
• Coaching and developing your team leaders to foster a positive work environment and drive quality results.

Your Qualifications:

• A minimum of five years in leadership roles within event or meeting management.
• At least seven years of experience in project, event, or meeting management/procurement.
• Expertise in sourcing, contracting, and negotiation to drive cost savings.
• Experience with meeting technologies, particularly in relation to AI and program management systems.
• Strong communication skills to effectively engage with client contacts and present solutions.
• Proven ability to maintain key client and supplier relationships.
• Ability to manage multiple projects while understanding business financials and contracts.
• A college degree is required; CMP designation is a plus.
• Willingness to travel (25%) as needed.

Location:

United States

The national base salary range for this role is

$81,900.00 - $152,100.00, dependent on factors such as role complexity and relevant experience.

This position also includes eligibility for a discretionary annual bonus based on individual and company performance.

We offer a comprehensive benefits package that starts on your first day, including

• health and welfare plans,
• retirement programs,
• and wellbeing resources.

At Amex GBT, we champion inclusion in every aspect of our business.

We welcome applicants from diverse backgrounds and are committed to providing reasonable accommodations during the hiring process.

If you are passionate about our mission and believe you could be a valuable addition to our team, we encourage you to apply even if you don’t meet every qualification.