Retail Customer Service Associate

Position Overview

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role contributes across all areas of the store’s business including print, signs & graphics, and shipping. Key functions include taking orders, coordinating in-store activities, providing pricing and product information, operating store equipment, managing the production queue and retail supply, and completing tasks based on priority.

Key Responsibilities

• Deliver outstanding customer service by understanding each customer’s needs and recommending appropriate FedEx Office products and services.
• Follow supervisor instructions, assist and train other team members, and support overall store functions.
• Operate, set up, and maintain various equipment (printing, binding, etc.) while ensuring a safe, clean, and orderly store environment.
• Process customer orders accurately using order systems, including assembling parcels and managing pricing and packaging details.
• Handle financial transactions using a Point of Sale terminal and complete required paperwork, ensuring confidentiality and accuracy.

Required Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand for the entire shift, with regular bending/twisting and lifting up to 55 pounds
• Proven ability to function in a fast-paced environment and work with minimal supervision

Benefits & Perks

• Compensation: $17.00 - $19.98/hr
• Benefits: Eligible employees have access to health, vision, and dental insurance
• Additional Perks: Retirement and tuition reimbursement opportunities
• Equal Opportunity Employer with reasonable accommodations provided during the application and hiring process