Healthcare Customer Service Representative - Telecommute

Position Overview

Healthcare Customer Service Representative - Telecommute. Join the TP Family where innovation and a supportive environment empower every employee. At TP—a leading force in global digital business solutions with over 500,000 talented employees—our diverse and inclusive culture values work-life balance and personal growth. In this role, you will engage directly with customers across multiple channels, resolve concerns with creative solutions, and contribute to our mission of operational excellence. TP follows equal opportunity employment practices.

Key Responsibilities

• Address customer queries through phone, email, chat, or social platforms
• De-escalate difficult situations calmly and efficiently
• Escalate issues when appropriate
• Assist customers with processing payments as required
• Document interactions accurately for audits and reporting
• Share feedback on emerging customer issues and trends
• Upsell services when necessary

Required Qualifications

• Ability to work effectively in a remote team environment
• Preferably six months or more of previous customer service experience
• Minimum age of 18 years
• Typing speed of at least 25 words per minute
• High school diploma or GED completed
• Experience with desktop computer systems
• Excellent communication skills, both written and spoken
• Logical thinking and creative problem-solving capabilities
• User-level knowledge of Windows operating systems
• Strong organization and prioritization abilities

Work from Home Requirements:

• Internet download speed of 12.0 Mbps or higher
• Upload speed of at least 3.0 Mbps
• Reliable internet provider with less than 50ms ping and zero packet loss
• Proof of internet speed capability
• A clean, quiet workspace at home

Benefits & Perks

• Paid training from day one
• Competitive wages
• Benefits: Full suite of medical, dental, vision, and 401k plans
• Paid time off
• Wellness and engagement initiatives for employees